Customer Service Manager Jobs in Englewood, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Whippany, NJ (23 miles from Englewood, NJ)
- 16 days ago
- Whippany, NJ (23 miles from Englewood, NJ)
- 16 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- New York, NY (9 miles from Englewood, NJ)
- 23 days ago
- New York, NY (9 miles from Englewood, NJ)
- 23 days ago
Introduction Welcome to Gallagher a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...
Client Service Manager (Private Wealth)
- New York, NY (9 miles from Englewood, NJ)
- 6 hours ago
- New York, NY (9 miles from Englewood, NJ)
- 6 hours ago
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your...
- New York, NY (9 miles from Englewood, NJ)
- 17 hours ago
- New York, NY (9 miles from Englewood, NJ)
- 17 hours ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
Relationship Banker - Valley Stream, NY
- Valley Stream, NY (20 miles from Englewood, NJ)
- 17 hours ago
- Valley Stream, NY (20 miles from Englewood, NJ)
- 17 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Downtown East - New York, NY
- New York, NY (9 miles from Englewood, NJ)
- 1 day ago
- New York, NY (9 miles from Englewood, NJ)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Brooklyn West, NY
- Brooklyn, NY (13 miles from Englewood, NJ)
- 1 day ago
- Brooklyn, NY (13 miles from Englewood, NJ)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Customer Success Manager- Investment Banking
- New York, NY (9 miles from Englewood, NJ)
- 1 day ago
- New York, NY (9 miles from Englewood, NJ)
- 1 day ago
Prompt Refinitiv business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements...
Relationship Banker - Brooklyn Queens West NY Area Bilingual Spanish required
- Astoria, NY (10 miles from Englewood, NJ)
- 1 day ago
- Astoria, NY (10 miles from Englewood, NJ)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- New York, NY (9 miles from Englewood, NJ)
- 1 day ago
- New York, NY (9 miles from Englewood, NJ)
- 1 day ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Relationship Banker, Garden City, NY
- Garden City, NY (20 miles from Englewood, NJ)
- 1 day ago
- Garden City, NY (20 miles from Englewood, NJ)
- 1 day ago
Relationship Banker, Garden City, NYGarden City, United States of America Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. With...
Banking Center Relationship Banker 1
- Oceanside, NY (24 miles from Englewood, NJ)
- 2 days ago
- Oceanside, NY (24 miles from Englewood, NJ)
- 2 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker - Nassau North Market Great Neck NY Area
- Williston Park, NY (19 miles from Englewood, NJ)
- 2 days ago
- Williston Park, NY (19 miles from Englewood, NJ)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Forest Hills, NY (13 miles from Englewood, NJ)
- 2 days ago
- Forest Hills, NY (13 miles from Englewood, NJ)
- 2 days ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
Relationship Banker - Metrotech - Brooklyn, NY
- Brooklyn, NY (13 miles from Englewood, NJ)
- 2 days ago
- Brooklyn, NY (13 miles from Englewood, NJ)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Englewood, NJ
Moving to Englewood, NJ? Find some basic demographic data about Englewood, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Englewood, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Englewood, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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