Customer Service Manager Jobs in Elmwood Park, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Sr Client Service Manager - VP
- New York, NY (12 miles from Elmwood Park, NJ)
- 2 hours ago
- New York, NY (12 miles from Elmwood Park, NJ)
- 2 hours ago
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing,...
- New York, NY (12 miles from Elmwood Park, NJ)
- 7 hours ago
- New York, NY (12 miles from Elmwood Park, NJ)
- 7 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
06P009 - Banking Center Relationship Banker 1
- Whitestone, NY (17 miles from Elmwood Park, NJ)
- 12 hours ago
- Whitestone, NY (17 miles from Elmwood Park, NJ)
- 12 hours ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker - Strivers Gardens - New York, NY
- New York, NY (12 miles from Elmwood Park, NJ)
- 12 hours ago
- New York, NY (12 miles from Elmwood Park, NJ)
- 12 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Hudson Square - New York, NY
- New York, NY (12 miles from Elmwood Park, NJ)
- 12 hours ago
- New York, NY (12 miles from Elmwood Park, NJ)
- 12 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - London Terrace - New York, NY
- New York, NY (12 miles from Elmwood Park, NJ)
- 12 hours ago
- New York, NY (12 miles from Elmwood Park, NJ)
- 12 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- New York City, NY (14 miles from Elmwood Park, NJ)
- 12 hours ago
- New York City, NY (14 miles from Elmwood Park, NJ)
- 12 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service Supervisor Trainee
- Ridgewood, NY (18 miles from Elmwood Park, NJ)
- 14 hours ago
- Ridgewood, NY (18 miles from Elmwood Park, NJ)
- 14 hours ago
This position is a grade 0. Upon Successful Completion of the Program, the Trainee will be expected to: + Demonstrate learned ability to effectively supervise while building rapport with...
Security Services - Client Service Manager - Associate
- New York, NY (12 miles from Elmwood Park, NJ)
- 14 hours ago
- New York, NY (12 miles from Elmwood Park, NJ)
- 14 hours ago
As a Client Service Manager (CSM) in Securities Services, you will join the client service team and support a book of clients. You will work closely with the VP to ensure client satisfaction with...
Relationship Banker, Canal Street, NY
- Canal Street, NY (13 miles from Elmwood Park, NJ)
- 1 day ago
- Canal Street, NY (13 miles from Elmwood Park, NJ)
- 1 day ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker, Flatbush, Brooklyn, NY
- Brooklyn, NY (16 miles from Elmwood Park, NJ)
- 1 day ago
- Brooklyn, NY (16 miles from Elmwood Park, NJ)
- 1 day ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker, Canal Street, NY
- New York, NY (12 miles from Elmwood Park, NJ)
- 1 day ago
- New York, NY (12 miles from Elmwood Park, NJ)
- 1 day ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
- New York, NY (12 miles from Elmwood Park, NJ)
- 1 day ago
- New York, NY (12 miles from Elmwood Park, NJ)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Broadway and Fulton St. - New York, NY
- New York, NY (12 miles from Elmwood Park, NJ)
- 1 day ago
- New York, NY (12 miles from Elmwood Park, NJ)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Abingdon Square - New York, NY
- New York, NY (12 miles from Elmwood Park, NJ)
- 1 day ago
- New York, NY (12 miles from Elmwood Park, NJ)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Elmwood Park, NJ
Moving to Elmwood Park, NJ? Find some basic demographic data about Elmwood Park, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Elmwood Park, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Elmwood Park, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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