Customer Service Manager Jobs in Edison, NJ

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 34 Jobs

Relationship Banker - Somerset, NJ - NJ Middlesex Somerset Market

Somerset, NJ (6 miles from Edison, NJ)
1 day ago

Somerset, NJ (6 miles from Edison, NJ)
1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - New Build - Boerum Hill - Brooklyn, NY

Brooklyn, NY (24 miles from Edison, NJ)
2 days ago

Brooklyn, NY (24 miles from Edison, NJ)
2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker, Bay Ridge, Brooklyn, NY

Brooklyn, NY (24 miles from Edison, NJ)
5 days ago

Brooklyn, NY (24 miles from Edison, NJ)
5 days ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Banking Center Relationship Banker 2

Brooklyn, NY (24 miles from Edison, NJ)
5 days ago

Brooklyn, NY (24 miles from Edison, NJ)
5 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....

Relationship Banker - Hackettstown, Morristown, Parsippany & Summit, NJ Financial Centers - Full Time

Morristown, NJ (18 miles from Edison, NJ)
5 days ago

Morristown, NJ (18 miles from Edison, NJ)
5 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker, Liberty Square, Elizabeth, NJ

Elizabeth, NJ (15 miles from Edison, NJ)
6 days ago

Elizabeth, NJ (15 miles from Edison, NJ)
6 days ago

Relationship Banker - Trenton Princeton Market

Robbinsville, NJ (23 miles from Edison, NJ)
7 days ago

Robbinsville, NJ (23 miles from Edison, NJ)
7 days ago

Relationship Banker - Ocean Monmouth Market

Freehold, NJ (20 miles from Edison, NJ)
9 days ago

Freehold, NJ (20 miles from Edison, NJ)
9 days ago

Relationship Banker, Union Square, NJ

Union, NJ (13 miles from Edison, NJ)
9 days ago

Union, NJ (13 miles from Edison, NJ)
9 days ago

Relationship Banker - Rocky Hill Financial Center

Rocky Hill, NJ (15 miles from Edison, NJ)
9 days ago

Rocky Hill, NJ (15 miles from Edison, NJ)
9 days ago

Personal Lines Client Service Manager

Whippany, NJ (21 miles from Edison, NJ)
11 days ago

Whippany, NJ (21 miles from Edison, NJ)
11 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Remote Work

Relationship Banker

Millburn, NJ (15 miles from Edison, NJ)
16 days ago

Millburn, NJ (15 miles from Edison, NJ)
16 days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker - Brunswick Middlesex Market

Woodbridge, NJ (6 miles from Edison, NJ)
16 days ago

Woodbridge, NJ (6 miles from Edison, NJ)
16 days ago

Associate Relationship Banker - Montgomery Rte. 206 Branch - NJ Princeton Market

Princeton, NJ (17 miles from Edison, NJ)
16 days ago

Princeton, NJ (17 miles from Edison, NJ)
16 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker, Colonia, NJ

Colonia, NJ (6 miles from Edison, NJ)
17 days ago

Colonia, NJ (6 miles from Edison, NJ)
17 days ago

View all 34 jobs

Demographic Data for Edison, NJ

Moving to Edison, NJ? Find some basic demographic data about Edison, NJ below.

Median Age

Average Household Income

Home Value vs Household Income in Edison, NJ

Local

National

Total Population

107,875

Number of Businesses

3,666

City Size

Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Edison, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Edison, NJ offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.5%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Edison, NJ

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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