Customer Service Manager Jobs in Eatontown, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager, Wireless
- Edison, NJ (23 miles from Eatontown, NJ)
- 5 days ago
- Edison, NJ (23 miles from Eatontown, NJ)
- 5 days ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
Relationship Banker - Long Branch Ocean Blvd
- Long Branch, NJ (4 miles from Eatontown, NJ)
- 6 days ago
- Long Branch, NJ (4 miles from Eatontown, NJ)
- 6 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Brielle, NJ (12 miles from Eatontown, NJ)
- 7 days ago
- Brielle, NJ (12 miles from Eatontown, NJ)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Ocean Monmouth Market
- Freehold, NJ (12 miles from Eatontown, NJ)
- 24 days ago
- Freehold, NJ (12 miles from Eatontown, NJ)
- 24 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Trenton Princeton Market
- Monroe Township, NJ (18 miles from Eatontown, NJ)
- 24 days ago
- Monroe Township, NJ (18 miles from Eatontown, NJ)
- 24 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Atlantic City SW NJ Market
- Toms River, NJ (21 miles from Eatontown, NJ)
- 24 days ago
- Toms River, NJ (21 miles from Eatontown, NJ)
- 24 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, West Long Branch, NJ
- West Long Branch, NJ (2 miles from Eatontown, NJ)
- 27 days ago
- West Long Branch, NJ (2 miles from Eatontown, NJ)
- 27 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Brunswick Middlesex Market
- Woodbridge, NJ (21 miles from Eatontown, NJ)
- 30+ days ago
- Woodbridge, NJ (21 miles from Eatontown, NJ)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Ocean Financial Center
- Ocean, NJ (3 miles from Eatontown, NJ)
- 30+ days ago
- Ocean, NJ (3 miles from Eatontown, NJ)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Shrewsbury Financial Center
- Shrewsbury, NJ (2 miles from Eatontown, NJ)
- 30+ days ago
- Shrewsbury, NJ (2 miles from Eatontown, NJ)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Aberdeen, NJ
- Aberdeen, NJ (12 miles from Eatontown, NJ)
- 30+ days ago
- Aberdeen, NJ (12 miles from Eatontown, NJ)
- 30+ days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Demographic Data for Eatontown, NJ
Moving to Eatontown, NJ? Find some basic demographic data about Eatontown, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Eatontown, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Eatontown, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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