Customer Service Manager Jobs in East Brunswick, NJ

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 28 Jobs

Consumer & Business Banking, Senior Relationship Banker , Monroe Township , NJ

Monroe Township, NJ (7 miles from East Brunswick, NJ)
moments ago

Monroe Township, NJ (7 miles from East Brunswick, NJ)
moments ago

Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...

Relationship Banker, Covered Bridge, Manalapan, NJ

Manalapan, NJ (11 miles from East Brunswick, NJ)
moments ago

Manalapan, NJ (11 miles from East Brunswick, NJ)
moments ago

Relationship Banker, Covered Bridge, Manalapan, NJManalapan, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing...

Relationship Banker , Trenton , NJ

Trenton, NJ (22 miles from East Brunswick, NJ)
moments ago

Trenton, NJ (22 miles from East Brunswick, NJ)
moments ago

Relationship Banker, Trenton, NJTrenton, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets....

Senior Relationship Banker, Scotch Plains, NJ

Scotch Plains, NJ (14 miles from East Brunswick, NJ)
moments ago

Scotch Plains, NJ (14 miles from East Brunswick, NJ)
moments ago

Relationship Banker - Freehold Boro

Freehold, NJ (15 miles from East Brunswick, NJ)
1 day ago

Freehold, NJ (15 miles from East Brunswick, NJ)
1 day ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker - Somerset, NJ - NJ Middlesex Somerset Market

Somerset, NJ (7 miles from East Brunswick, NJ)
2 days ago

Somerset, NJ (7 miles from East Brunswick, NJ)
2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Client Support Manager I

Trenton, NJ (22 miles from East Brunswick, NJ)
3 days ago

Trenton, NJ (22 miles from East Brunswick, NJ)
3 days ago

About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...

Relationship Banker, Liberty Square, Elizabeth, NJ

Elizabeth, NJ (20 miles from East Brunswick, NJ)
8 days ago

Elizabeth, NJ (20 miles from East Brunswick, NJ)
8 days ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Relationship Banker - Trenton Princeton Market

Robbinsville, NJ (17 miles from East Brunswick, NJ)
8 days ago

Robbinsville, NJ (17 miles from East Brunswick, NJ)
8 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Ocean Monmouth Market

Freehold, NJ (15 miles from East Brunswick, NJ)
10 days ago

Freehold, NJ (15 miles from East Brunswick, NJ)
10 days ago

Relationship Banker, Union Square, NJ

Union, NJ (19 miles from East Brunswick, NJ)
11 days ago

Union, NJ (19 miles from East Brunswick, NJ)
11 days ago

Relationship Banker - Ewing Branch

Trenton, NJ (22 miles from East Brunswick, NJ)
14 days ago

Trenton, NJ (22 miles from East Brunswick, NJ)
14 days ago

Relationship Banker

Millburn, NJ (21 miles from East Brunswick, NJ)
17 days ago

Millburn, NJ (21 miles from East Brunswick, NJ)
17 days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker - Brunswick Middlesex Market

Woodbridge, NJ (10 miles from East Brunswick, NJ)
17 days ago

Woodbridge, NJ (10 miles from East Brunswick, NJ)
17 days ago

Relationship Banker - Ocean Financial Center

Ocean, NJ (23 miles from East Brunswick, NJ)
17 days ago

Ocean, NJ (23 miles from East Brunswick, NJ)
17 days ago

View all 28 jobs

Demographic Data for East Brunswick, NJ

Moving to East Brunswick, NJ? Find some basic demographic data about East Brunswick, NJ below.

Median Age

Average Household Income

Home Value vs Household Income in East Brunswick, NJ

Local

National

Total Population

48,729

Number of Businesses

1,614

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Customer Services

Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in East Brunswick, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in East Brunswick, NJ offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.5%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in East Brunswick, NJ

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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