Customer Service Manager Jobs in Closter, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- New York, NY (15 miles from Closter, NJ)
- 60+ days ago
- New York, NY (15 miles from Closter, NJ)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - East End - New York, NY
- New York, NY (15 miles from Closter, NJ)
- 1 day ago
- New York, NY (15 miles from Closter, NJ)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- New York, NY (15 miles from Closter, NJ)
- 1 day ago
- New York, NY (15 miles from Closter, NJ)
- 1 day ago
Required to obtain MLO (Mortgage Loan Originator) status to originate mortgage loans....
Relationship Banker - Brunswick Branch
- New York, NY (15 miles from Closter, NJ)
- 1 day ago
- New York, NY (15 miles from Closter, NJ)
- 1 day ago
Relationship Banker - Brunswick Branch Broadview Federal Credit Union Jun 05, 2025 If you are ready to join a company that truly cares about its employees, our members, and our community then you...
- New York, NY (15 miles from Closter, NJ)
- 1 day ago
- New York, NY (15 miles from Closter, NJ)
- 1 day ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - Elmwood Park, Englewood - Palisade & Lodi, NJ Financial Centers
- Lodi, NJ (8 miles from Closter, NJ)
- 2 days ago
- Lodi, NJ (8 miles from Closter, NJ)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Bergen/North Market - Closter, Hillsdale & Tenafly Financial Centers
- Tenafly, NJ (3 miles from Closter, NJ)
- 2 days ago
- Tenafly, NJ (3 miles from Closter, NJ)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Parsippany, NJ (24 miles from Closter, NJ)
- 2 days ago
- Parsippany, NJ (24 miles from Closter, NJ)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - West Manhattan NY Area
- New York, NY (15 miles from Closter, NJ)
- 2 days ago
- New York, NY (15 miles from Closter, NJ)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- New York, NY (15 miles from Closter, NJ)
- 2 days ago
- New York, NY (15 miles from Closter, NJ)
- 2 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- Queens Village, NY (20 miles from Closter, NJ)
- 2 days ago
- Queens Village, NY (20 miles from Closter, NJ)
- 2 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
- Parsippany, NJ (24 miles from Closter, NJ)
- 2 days ago
- Parsippany, NJ (24 miles from Closter, NJ)
- 2 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Broadway And East 8th Street Financial Center Bilingual Mandarin required
- New York, NY (15 miles from Closter, NJ)
- 2 days ago
- New York, NY (15 miles from Closter, NJ)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- New York, NY (15 miles from Closter, NJ)
- 2 days ago
- New York, NY (15 miles from Closter, NJ)
- 2 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
- New York, NY (15 miles from Closter, NJ)
- 2 days ago
- New York, NY (15 miles from Closter, NJ)
- 2 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Demographic Data for Closter, NJ
Moving to Closter, NJ? Find some basic demographic data about Closter, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Closter, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Closter, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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