Customer Service Manager Jobs in Clark, NJ

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 85 Jobs

Client Service Manager - Vice President

  • Jersey City, NJ (14 miles from Clark, NJ)
  • 10 hours ago
  • Jersey City, NJ (14 miles from Clark, NJ)
  • 10 hours ago

Are you a proven leader who enjoys managing a team? This could be the role for you! As a Client Service Team Lead within Payments, you will be responsible for the overall success of Client Service...

Consumer And Business Banking, Senior Relationship Banker, Aberdeen, NJ

  • Aberdeen, NJ (14 miles from Clark, NJ)
  • 10 hours ago
  • Aberdeen, NJ (14 miles from Clark, NJ)
  • 10 hours ago

Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....

Relationship Banker- Bergen Passaic District

  • Saddle Brook, NJ (22 miles from Clark, NJ)
  • 15 hours ago
  • Saddle Brook, NJ (22 miles from Clark, NJ)
  • 15 hours ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker- Bergen Rockland District

  • Hawthorne, NJ (24 miles from Clark, NJ)
  • 15 hours ago
  • Hawthorne, NJ (24 miles from Clark, NJ)
  • 15 hours ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker- Hudson County District

  • Kearny, NJ (13 miles from Clark, NJ)
  • 15 hours ago
  • Kearny, NJ (13 miles from Clark, NJ)
  • 15 hours ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker- Tri County District

  • Linden, NJ (3 miles from Clark, NJ)
  • 15 hours ago
  • Linden, NJ (3 miles from Clark, NJ)
  • 15 hours ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker - Bowery and First - New York, NY

  • New York, NY (19 miles from Clark, NJ)
  • 21 hours ago
  • New York, NY (19 miles from Clark, NJ)
  • 21 hours ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Hudson Square - New York, NY

  • New York, NY (19 miles from Clark, NJ)
  • 21 hours ago
  • New York, NY (19 miles from Clark, NJ)
  • 21 hours ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker Northwest NJ District

  • Parsippany, NJ (16 miles from Clark, NJ)
  • 1 day ago
  • Parsippany, NJ (16 miles from Clark, NJ)
  • 1 day ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker - Broadway And East 8th Street Financial Center

  • New York, NY (19 miles from Clark, NJ)
  • 1 day ago
  • New York, NY (19 miles from Clark, NJ)
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Associate Client Service Manager

  • Whippany, NJ (14 miles from Clark, NJ)
  • 1 day ago
  • Whippany, NJ (14 miles from Clark, NJ)
  • 1 day ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker North Brunswick Georges Road

  • North Brunswick, NJ (15 miles from Clark, NJ)
  • 1 day ago
  • North Brunswick, NJ (15 miles from Clark, NJ)
  • 1 day ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker- Montclair, NJ - NJ Passaic Essex Market

  • Montclair, NJ (14 miles from Clark, NJ)
  • 2 days ago
  • Montclair, NJ (14 miles from Clark, NJ)
  • 2 days ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Personal Lines Client Service Manager

  • Whippany, NJ (14 miles from Clark, NJ)
  • 2 days ago
  • Whippany, NJ (14 miles from Clark, NJ)
  • 2 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Remote Work

Relationship Banker II (New Providence)

  • New Providence, NJ (6 miles from Clark, NJ)
  • 3 days ago
  • New Providence, NJ (6 miles from Clark, NJ)
  • 3 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Demographic Data for Clark, NJ

Moving to Clark, NJ? Find some basic demographic data about Clark, NJ below.

Local
National
15,555
491
Medium/Sm

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Clark, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Clark, NJ offer the following education background
Bachelor's Degree
35.4%
High School or GED
23.4%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Clark, NJ
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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