Customer Service Manager Jobs in Chatham, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Small Business - Client Service Manager
- Whippany, NJ (7 miles from Chatham, NJ)
- 9 hours ago
- Whippany, NJ (7 miles from Chatham, NJ)
- 9 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Whippany, NJ (7 miles from Chatham, NJ)
- 60+ days ago
- Whippany, NJ (7 miles from Chatham, NJ)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker- Wayne, NJ - NJ Bergen East
- Wayne, NJ (17 miles from Chatham, NJ)
- 2 hours ago
- Wayne, NJ (17 miles from Chatham, NJ)
- 2 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Fort Lee - Linwood Plaza, Englewood - Palisades & Teterboro Financial Centers
- Fort Lee, NJ (24 miles from Chatham, NJ)
- 6 hours ago
- Fort Lee, NJ (24 miles from Chatham, NJ)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Edison, NJ (14 miles from Chatham, NJ)
- 6 hours ago
- Edison, NJ (14 miles from Chatham, NJ)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Central Manhattan NY Area Bilingual Spanish required
- New York, NY (21 miles from Chatham, NJ)
- 20 hours ago
- New York, NY (21 miles from Chatham, NJ)
- 20 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Prospect Park West, NY
- Brooklyn, NY (21 miles from Chatham, NJ)
- 1 day ago
- Brooklyn, NY (21 miles from Chatham, NJ)
- 1 day ago
Relationship Banker, Prospect Park West, NYBrooklyn, United States of America WHAT YOU WILL BE DOING Santander is one of the largest banks in the world, and one of the top banks in the United...
Relationship Banker , East Orange , NJ
- East Orange, NJ (10 miles from Chatham, NJ)
- 1 day ago
- East Orange, NJ (10 miles from Chatham, NJ)
- 1 day ago
Relationship Banker, East Orange, NJEast Orange, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped...
Consumer & Business Banking, Senior Relationship Banker, Upper East Side, New York , NY
- New York, NY (21 miles from Chatham, NJ)
- 1 day ago
- New York, NY (21 miles from Chatham, NJ)
- 1 day ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Relationship Banker, Madison Ave, New York, NY
- New York, NY (21 miles from Chatham, NJ)
- 1 day ago
- New York, NY (21 miles from Chatham, NJ)
- 1 day ago
Relationship Banker, Madison Ave, New York, NYNew York, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...
Consumer & Business Banking, Senior Relationship Banker, Newkirk Plaza, Brooklyn, NY
- Brooklyn, NY (21 miles from Chatham, NJ)
- 1 day ago
- Brooklyn, NY (21 miles from Chatham, NJ)
- 1 day ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Relationship Banker, Columbia University-Broadway, New York, NY
- New York, NY (21 miles from Chatham, NJ)
- 1 day ago
- New York, NY (21 miles from Chatham, NJ)
- 1 day ago
Relationship Banker, Columbia University-Broadway, New York, NYNew York, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects...
Consumer & Business Banking, Senior Relationship Banker, Bay Ridge, Brooklyn, NY
- Brooklyn, NY (21 miles from Chatham, NJ)
- 1 day ago
- Brooklyn, NY (21 miles from Chatham, NJ)
- 1 day ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Senior Relationship Banker, Scotch Plains, NJ
- Scotch Plains, NJ (6 miles from Chatham, NJ)
- 1 day ago
- Scotch Plains, NJ (6 miles from Chatham, NJ)
- 1 day ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Float Relationship Banker , Palisades Park , NJ
- Palisades Park, NJ (23 miles from Chatham, NJ)
- 1 day ago
- Palisades Park, NJ (23 miles from Chatham, NJ)
- 1 day ago
Float Relationship Banker, Palisades Park, NJPalisades Park, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing...
Demographic Data for Chatham, NJ
Moving to Chatham, NJ? Find some basic demographic data about Chatham, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Chatham, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Chatham, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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