Customer Service Manager Jobs in Boonton, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Bloomfield, PA
- Bloomfield, NJ (15 miles from Boonton, NJ)
- 5 hours ago
- Bloomfield, NJ (15 miles from Boonton, NJ)
- 5 hours ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Relationship Banker Bayonne, NJ
- Bayonne, NJ (24 miles from Boonton, NJ)
- 19 hours ago
- Bayonne, NJ (24 miles from Boonton, NJ)
- 19 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Scotch Plains, NJ Financial Center - Full Time
- Scotch Plains, NJ (20 miles from Boonton, NJ)
- 2 days ago
- Scotch Plains, NJ (20 miles from Boonton, NJ)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Bilingual Senior Relationship Banker
- Union, NJ (18 miles from Boonton, NJ)
- 3 days ago
- Union, NJ (18 miles from Boonton, NJ)
- 3 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Main Street - Newark Financial Center
- Newark, NJ (18 miles from Boonton, NJ)
- 7 days ago
- Newark, NJ (18 miles from Boonton, NJ)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker- Wayne, NJ - NJ Bergen East
- Wayne, NJ (9 miles from Boonton, NJ)
- 7 days ago
- Wayne, NJ (9 miles from Boonton, NJ)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Warwick, NY (22 miles from Boonton, NJ)
- 13 days ago
- Warwick, NY (22 miles from Boonton, NJ)
- 13 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Liberty Square, Elizabeth, NJ
- Elizabeth, NJ (22 miles from Boonton, NJ)
- 16 days ago
- Elizabeth, NJ (22 miles from Boonton, NJ)
- 16 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
- Wyckoff, NJ (14 miles from Boonton, NJ)
- 17 days ago
- Wyckoff, NJ (14 miles from Boonton, NJ)
- 17 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker, Colonia, NJ
- Colonia, NJ (24 miles from Boonton, NJ)
- 27 days ago
- Colonia, NJ (24 miles from Boonton, NJ)
- 27 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Scotch Plains Branch - NJ Middlesex Somerset Market
- Scotch Plains, NJ (20 miles from Boonton, NJ)
- 28 days ago
- Scotch Plains, NJ (20 miles from Boonton, NJ)
- 28 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Hudson, NJ Area - Full Time
- Jersey City, NJ (22 miles from Boonton, NJ)
- 29 days ago
- Jersey City, NJ (22 miles from Boonton, NJ)
- 29 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Senior Consumer Relationship Banker (Edgewater Branch)
- Edgewater, NJ (24 miles from Boonton, NJ)
- 30+ days ago
- Edgewater, NJ (24 miles from Boonton, NJ)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker II - Somerset, NJ, Middlesex Somerset Market
- Franklin, NJ (15 miles from Boonton, NJ)
- 30+ days ago
- Franklin, NJ (15 miles from Boonton, NJ)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager - (Monday - Friday 8:00 AM 5:00 PM)
- Wayne, NJ (9 miles from Boonton, NJ)
- 30+ days ago
- Wayne, NJ (9 miles from Boonton, NJ)
- 30+ days ago
Job Type Full-time Description Quick Box Fulfillment is looking for a seasoned Client Services Manager to manage an existing book of clients. The Client Services team is responsible for all...
Demographic Data for Boonton, NJ
Moving to Boonton, NJ? Find some basic demographic data about Boonton, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Boonton, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Boonton, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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