Customer Service Manager Jobs in Belleville, NJ

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 68 Jobs

Small Business - Client Service Manager

Whippany, NJ (13 miles from Belleville, NJ)
3 days ago

Whippany, NJ (13 miles from Belleville, NJ)
3 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Senior Client Service Manager

Whippany, NJ (13 miles from Belleville, NJ)
60+ days ago

Whippany, NJ (13 miles from Belleville, NJ)
60+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Region Relationship Banker 1

Forest Hills, NY (17 miles from Belleville, NJ)
13 hours ago

Forest Hills, NY (17 miles from Belleville, NJ)
13 hours ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...

Relationship Banker - Paramus, Ramsey, Ridgewood, Saddle River & Wycoff, NJ Financial Centers - Full Time

Ridgewood, NJ (13 miles from Belleville, NJ)
1 day ago

Ridgewood, NJ (13 miles from Belleville, NJ)
1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Closter & Montvale, NJ Financial Centers - Full Time

Montvale, NJ (19 miles from Belleville, NJ)
1 day ago

Montvale, NJ (19 miles from Belleville, NJ)
1 day ago

Relationship Banker - Hoboken, NJ - NJ Waterfront Market

Hoboken, NJ (7 miles from Belleville, NJ)
1 day ago

Hoboken, NJ (7 miles from Belleville, NJ)
1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

Flushing, NY (17 miles from Belleville, NJ)
2 days ago

Flushing, NY (17 miles from Belleville, NJ)
2 days ago

Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...

Relationship Banker - Main Street - Newark Financial Center

Newark, NJ (3 miles from Belleville, NJ)
2 days ago

Newark, NJ (3 miles from Belleville, NJ)
2 days ago

Relationship Banker- Wayne, NJ - NJ Bergen East

Wayne, NJ (11 miles from Belleville, NJ)
3 days ago

Wayne, NJ (11 miles from Belleville, NJ)
3 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Scarsdale Financial Center Bilingual Spanish Required

Scarsdale, NY (24 miles from Belleville, NJ)
3 days ago

Scarsdale, NY (24 miles from Belleville, NJ)
3 days ago

Relationship Banker - Edison / Menlo Park and Old Bridge, NJ Financial Centers - Bilingual Spanish Required

Edison, NJ (22 miles from Belleville, NJ)
3 days ago

Edison, NJ (22 miles from Belleville, NJ)
3 days ago

Relationship Banker - Queens East NY Area

Forest Hills, NY (17 miles from Belleville, NJ)
3 days ago

Forest Hills, NY (17 miles from Belleville, NJ)
3 days ago

Relationship Banker - Bronx NY Area Bilingual Spanish required

Bronx, NY (12 miles from Belleville, NJ)
3 days ago

Bronx, NY (12 miles from Belleville, NJ)
3 days ago

Relationship Banker - Central Manhattan NY Area Bilingual Spanish required

New York, NY (9 miles from Belleville, NJ)
3 days ago

New York, NY (9 miles from Belleville, NJ)
3 days ago

Relationship Banker - Hudson Square - New York, NY

New York, NY (9 miles from Belleville, NJ)
6 days ago

New York, NY (9 miles from Belleville, NJ)
6 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

View all 68 jobs

Demographic Data for Belleville, NJ

Moving to Belleville, NJ? Find some basic demographic data about Belleville, NJ below.

Median Age

Average Household Income

Home Value vs Household Income in Belleville, NJ

Local

National

Total Population

38,078

Number of Businesses

715

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Belleville, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Belleville, NJ offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.5%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Belleville, NJ

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Manager Related Career Advice Articles

How to Decide Between Investment Banking and Commercial Banking

Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.

Read article »

personal banker going over paperwork with her clients

Career Spotlight: Personal Banker

What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.

Read article »