Customer Service Manager Jobs in Aberdeen, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Somerset, NJ - NJ Middlesex Somerset Market
- Somerset, NJ (15 miles from Aberdeen, NJ)
- 1 day ago
- Somerset, NJ (15 miles from Aberdeen, NJ)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Consumer And Business Banking, Senior Relationship Banker, Colonia, NJ
- Colonia, NJ (12 miles from Aberdeen, NJ)
- 2 days ago
- Colonia, NJ (12 miles from Aberdeen, NJ)
- 2 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Cypress Hills - Brooklyn, NY
- Brooklyn, NY (23 miles from Aberdeen, NJ)
- 3 days ago
- Brooklyn, NY (23 miles from Aberdeen, NJ)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Summit, NJ (21 miles from Aberdeen, NJ)
- 3 days ago
- Summit, NJ (21 miles from Aberdeen, NJ)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Berkeley Heights, NJ Financial Center
- Berkeley Heights, NJ (20 miles from Aberdeen, NJ)
- 3 days ago
- Berkeley Heights, NJ (20 miles from Aberdeen, NJ)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Somerset-Hunterdon Market - Spanish Language Required
- Somerville, NJ (24 miles from Aberdeen, NJ)
- 3 days ago
- Somerville, NJ (24 miles from Aberdeen, NJ)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Latin American Banking Center
- Elizabeth, NJ (18 miles from Aberdeen, NJ)
- 3 days ago
- Elizabeth, NJ (18 miles from Aberdeen, NJ)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Ocean Monmouth Market
- Eatontown, NJ (12 miles from Aberdeen, NJ)
- 4 days ago
- Eatontown, NJ (12 miles from Aberdeen, NJ)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Princeton Junction, NJ (21 miles from Aberdeen, NJ)
- 4 days ago
- Princeton Junction, NJ (21 miles from Aberdeen, NJ)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Eltingville - Staten Island, NY
- Staten Island, NY (16 miles from Aberdeen, NJ)
- 5 days ago
- Staten Island, NY (16 miles from Aberdeen, NJ)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Brooklyn, NY (23 miles from Aberdeen, NJ)
- 5 days ago
- Brooklyn, NY (23 miles from Aberdeen, NJ)
- 5 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Client Service Manager II, IWMS Client Experience
- Jersey City, NJ (23 miles from Aberdeen, NJ)
- 6 days ago
- Jersey City, NJ (23 miles from Aberdeen, NJ)
- 6 days ago
The Role As an Institutional IWMS Client Service Manager, you oversee the operations and service experience for your assigned Clearing correspondent broker-dealer clients. The CSM day to day role...
- Jackson, NJ (22 miles from Aberdeen, NJ)
- 9 days ago
- Jackson, NJ (22 miles from Aberdeen, NJ)
- 9 days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Relationship Banker II - Somerset, NJ, Middlesex Somerset Market
- Somerset, NJ (15 miles from Aberdeen, NJ)
- 9 days ago
- Somerset, NJ (15 miles from Aberdeen, NJ)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Aberdeen, NJ
Moving to Aberdeen, NJ? Find some basic demographic data about Aberdeen, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Aberdeen, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Aberdeen, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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