Customer Service Manager Jobs in Aberdeen, NJ

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 40 Jobs

Client Service Manager - Vice President

Jersey City, NJ (23 miles from Aberdeen, NJ)
10 hours ago

Jersey City, NJ (23 miles from Aberdeen, NJ)
10 hours ago

Are you a proven leader who enjoys managing a team? This could be the role for you! As a Client Service Team Lead within Payments, you will be responsible for the overall success of Client Service...

Consumer And Business Banking, Senior Relationship Banker, Aberdeen, NJ

Aberdeen, NJ
10 hours ago

Aberdeen, NJ
10 hours ago

Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....

Relationship Banker- Hudson County District

Kearny, NJ (24 miles from Aberdeen, NJ)
15 hours ago

Kearny, NJ (24 miles from Aberdeen, NJ)
15 hours ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Relationship Banker- Tri County District

Linden, NJ (14 miles from Aberdeen, NJ)
15 hours ago

Linden, NJ (14 miles from Aberdeen, NJ)
15 hours ago

Relationship Banker North Brunswick Georges Road

North Brunswick, NJ (12 miles from Aberdeen, NJ)
1 day ago

North Brunswick, NJ (12 miles from Aberdeen, NJ)
1 day ago

Relationship Banker II (New Providence)

New Providence, NJ (21 miles from Aberdeen, NJ)
3 days ago

New Providence, NJ (21 miles from Aberdeen, NJ)
3 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Bilingual Senior Relationship Banker

Jersey City, NJ (23 miles from Aberdeen, NJ)
6 days ago

Jersey City, NJ (23 miles from Aberdeen, NJ)
6 days ago

Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....

Relationship Banker - Brielle Relationship Banker - Brielle

Brielle, NJ (23 miles from Aberdeen, NJ)
6 days ago

Brielle, NJ (23 miles from Aberdeen, NJ)
6 days ago

There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....

Relationship Banker - New Build - Boerum Hill - Brooklyn, NY Relationship Banker - New Build - Boerum Hill - Brooklyn, NY

Brooklyn, NY (23 miles from Aberdeen, NJ)
6 days ago

Brooklyn, NY (23 miles from Aberdeen, NJ)
6 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Banking Center Relationship Banker 2

Brooklyn, NY (22 miles from Aberdeen, NJ)
6 days ago

Brooklyn, NY (22 miles from Aberdeen, NJ)
6 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....

Relationship Banker - Staten Island NY Area Bilingual Spanish required

Staten Island, NY (16 miles from Aberdeen, NJ)
8 days ago

Staten Island, NY (16 miles from Aberdeen, NJ)
8 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker

Kingston, NJ (19 miles from Aberdeen, NJ)
8 days ago

Kingston, NJ (19 miles from Aberdeen, NJ)
8 days ago

This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....

Relationship Banker - Somerset, NJ - NJ Middlesex Market

Somerset, NJ (15 miles from Aberdeen, NJ)
8 days ago

Somerset, NJ (15 miles from Aberdeen, NJ)
8 days ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Associate Client Service Manager

New York City, NY (24 miles from Aberdeen, NJ)
8 days ago

New York City, NY (24 miles from Aberdeen, NJ)
8 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Banking Center Senior Relationship Banker

Brooklyn, NY (23 miles from Aberdeen, NJ)
10 days ago

Brooklyn, NY (23 miles from Aberdeen, NJ)
10 days ago

They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster's products....

View all 40 jobs

Demographic Data for Aberdeen, NJ

Moving to Aberdeen, NJ? Find some basic demographic data about Aberdeen, NJ below.

Median Age

Average Household Income

Home Value vs Household Income in Aberdeen, NJ

Local

National

Total Population

9,288,994

Number of Businesses

232,891

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Manager Jobs in Aberdeen, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Aberdeen, NJ offer the following education background

Bachelor's Degree

35.4%

High School or GED

23.4%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Aberdeen, NJ

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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