Customer Service Manager Jobs in Nashua, NH
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker, Derry, NH
- Derry, NH (14 miles from Nashua, NH)
- 23 hours ago
- Derry, NH (14 miles from Nashua, NH)
- 23 hours ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker, Chickering Road, North Andover, MA
- North Andover, MA (19 miles from Nashua, NH)
- 1 day ago
- North Andover, MA (19 miles from Nashua, NH)
- 1 day ago
Relationship Banker, Chickering Road, North Andover, MANorth Andover, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within...
Relationship Banker, North Woburn, MA
- Woburn, MA (22 miles from Nashua, NH)
- 1 day ago
- Woburn, MA (22 miles from Nashua, NH)
- 1 day ago
Relationship Banker, North Woburn, MAWoburn, United States of America WHAT YOU WILL BE DOING Responsible for client relationships, including attracting and retaining new clients and strengthening...
Consumer And Business Banking, Senior Relationship Banker, Acton, MA
- Acton, MA (14 miles from Nashua, NH)
- 1 day ago
- Acton, MA (14 miles from Nashua, NH)
- 1 day ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Relationship Banker, City Hall, Lowell, MA
- Lowell, MA (9 miles from Nashua, NH)
- 1 day ago
- Lowell, MA (9 miles from Nashua, NH)
- 1 day ago
Relationship Banker, City Hall, Lowell, MALowell, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped...
Relationship Banker, Stadium Plaza, Lowell, MA
- Lowell, MA (9 miles from Nashua, NH)
- 1 day ago
- Lowell, MA (9 miles from Nashua, NH)
- 1 day ago
Relationship Banker, Stadium Plaza, Lowell, MALowell, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...
Relationship Banker, North Andover, MA
- North Andover, MA (19 miles from Nashua, NH)
- 2 days ago
- North Andover, MA (19 miles from Nashua, NH)
- 2 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
- Andover, MA (16 miles from Nashua, NH)
- 5 days ago
- Andover, MA (16 miles from Nashua, NH)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - North Andover, MA
- North Andover, MA (19 miles from Nashua, NH)
- 9 days ago
- North Andover, MA (19 miles from Nashua, NH)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Middleton Area
- Middleton, MA (24 miles from Nashua, NH)
- 10 days ago
- Middleton, MA (24 miles from Nashua, NH)
- 10 days ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Salem, NH (12 miles from Nashua, NH)
- 15 days ago
- Salem, NH (12 miles from Nashua, NH)
- 15 days ago
ADP is hiring a Client Service Manager III.** In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
Relationship Banker, City Hall Branch, Lowell, MA
- Lowell, MA (9 miles from Nashua, NH)
- 17 days ago
- Lowell, MA (9 miles from Nashua, NH)
- 17 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Regional Relationship Banker I Woburn Area
- Woburn, MA (22 miles from Nashua, NH)
- 19 days ago
- Woburn, MA (22 miles from Nashua, NH)
- 19 days ago
Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach....
Relationship Banker, Brookline, MA
- Pepperell, MA (8 miles from Nashua, NH)
- 25 days ago
- Pepperell, MA (8 miles from Nashua, NH)
- 25 days ago
Proven track record in sales and cross-selling products and services. Ability to work collaboratively in a team-oriented environment....
Demographic Data for Nashua, NH
Moving to Nashua, NH? Find some basic demographic data about Nashua, NH below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Nashua, NH
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Nashua, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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