Customer Service Manager Jobs in Ozark, MO
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Springfield Sunshine Branch - Springfield, MO
- Springfield, MO (17 miles from Ozark, MO)
- 5 days ago
- Springfield, MO (17 miles from Ozark, MO)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Associate Relationship Banker - Battlefield
- Springfield, MO (17 miles from Ozark, MO)
- 5 days ago
- Springfield, MO (17 miles from Ozark, MO)
- 5 days ago
This role will process transactions, introduce and cross-sell bank products and services, and refer clients to other departments to meet their financial needs....
Associate Relationship Banker - Kearney
- Springfield, MO (17 miles from Ozark, MO)
- 20 days ago
- Springfield, MO (17 miles from Ozark, MO)
- 20 days ago
This role will process transactions, introduce and cross-sell bank products and services, and refer clients to other departments to meet their financial needs....
- Branson, MO (22 miles from Ozark, MO)
- 22 days ago
- Branson, MO (22 miles from Ozark, MO)
- 22 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Simmons Bank is a dynamic regional community...
Relationship Banker I (Republic Branch)
- Republic, MO (20 miles from Ozark, MO)
- 24 days ago
- Republic, MO (20 miles from Ozark, MO)
- 24 days ago
Relationship Banker I (Republic Branch) 3.5 3.5 out of 5 stars 811 U.S. Highway 60 E., Republic, MO 65738 Thank you for your interest in a career at Regions. At Regions, we believe associates...
Relationship Banker I (Republic Branch)
- Springfield, MO (17 miles from Ozark, MO)
- 26 days ago
- Springfield, MO (17 miles from Ozark, MO)
- 26 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Ozark Corners Branch)
- Springfield, MO (17 miles from Ozark, MO)
- 27 days ago
- Springfield, MO (17 miles from Ozark, MO)
- 27 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Springfield, MO (17 miles from Ozark, MO)
- 30+ days ago
- Springfield, MO (17 miles from Ozark, MO)
- 30+ days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Were committed to bringing passion and...
- Springfield, MO (17 miles from Ozark, MO)
- 90+ days ago
- Springfield, MO (17 miles from Ozark, MO)
- 90+ days ago
function with loan origination and processing functions required....
Demographic Data for Ozark, MO
Moving to Ozark, MO? Find some basic demographic data about Ozark, MO below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Ozark, MO
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Ozark, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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