Customer Service Manager Jobs in Independence, MO
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Kansas City, MO (10 miles from Independence, MO)
- 12 days ago
- Kansas City, MO (10 miles from Independence, MO)
- 12 days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Relationship Banker - Kansas City South area
- Kansas City, MO (10 miles from Independence, MO)
- 7 days ago
- Kansas City, MO (10 miles from Independence, MO)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Associate Relationship Banker - Fairway Branch - Fairway, KS
- Fairway, KS (13 miles from Independence, MO)
- 8 days ago
- Fairway, KS (13 miles from Independence, MO)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Lenexa, KS (20 miles from Independence, MO)
- 13 days ago
- Lenexa, KS (20 miles from Independence, MO)
- 13 days ago
It starts with our culture... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say...
Relationship Banker - KC East Market - Kansas City, MO
- Leawood, KS (15 miles from Independence, MO)
- 17 days ago
- Leawood, KS (15 miles from Independence, MO)
- 17 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Kansas City, KS (11 miles from Independence, MO)
- 20 days ago
- Kansas City, KS (11 miles from Independence, MO)
- 20 days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Personal Banking - Relationship Banker II
- Grandview, MO (18 miles from Independence, MO)
- 21 days ago
- Grandview, MO (18 miles from Independence, MO)
- 21 days ago
It starts with our culture... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say...
Remote Work- Lees Summit, MO (14 miles from Independence, MO)
- 22 days ago
- Lees Summit, MO (14 miles from Independence, MO)
- 22 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Simmons Bank is a dynamic regional community...
- Kansas City, MO (10 miles from Independence, MO)
- 23 days ago
- Kansas City, MO (10 miles from Independence, MO)
- 23 days ago
Application Deadline: 04/20/2025 Address: 1201 NW Briarcliff Parkway Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Kansas City, KS (11 miles from Independence, MO)
- 60+ days ago
- Kansas City, KS (11 miles from Independence, MO)
- 60+ days ago
It starts with our culture... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say...
Remote WorkDemographic Data for Independence, MO
Moving to Independence, MO? Find some basic demographic data about Independence, MO below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Independence, MO
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Independence, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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