Customer Service Manager Jobs in Florissant, MO
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Associate Client Service Manager
- Saint Louis, MO (15 miles from Florissant, MO)
- 8 days ago
- Saint Louis, MO (15 miles from Florissant, MO)
- 8 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - NW St Louis Market - O Fallon, MO
- O Fallon, MO (17 miles from Florissant, MO)
- 23 hours ago
- O Fallon, MO (17 miles from Florissant, MO)
- 23 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Saint Louis, MO (15 miles from Florissant, MO)
- 23 hours ago
- Saint Louis, MO (15 miles from Florissant, MO)
- 23 hours ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Its fun to work in a company where people...
Relationship Banker I (4800 W Main Belleville Branch)
- Saint Louis, MO (15 miles from Florissant, MO)
- 1 day ago
- Saint Louis, MO (15 miles from Florissant, MO)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Hanley Road Branch)
- Saint Louis, MO (15 miles from Florissant, MO)
- 1 day ago
- Saint Louis, MO (15 miles from Florissant, MO)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Sunset Hills)
- Saint Louis, MO (15 miles from Florissant, MO)
- 7 days ago
- Saint Louis, MO (15 miles from Florissant, MO)
- 7 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II ( Manchester Branch)
- Saint Louis, MO (15 miles from Florissant, MO)
- 10 days ago
- Saint Louis, MO (15 miles from Florissant, MO)
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Client Service Manager - Family Office
- Clayton, MO (11 miles from Florissant, MO)
- 10 days ago
- Clayton, MO (11 miles from Florissant, MO)
- 10 days ago
Company Description MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...
Relationship Banker II (Wellston Branch)
- Saint Louis, MO (15 miles from Florissant, MO)
- 11 days ago
- Saint Louis, MO (15 miles from Florissant, MO)
- 11 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Sappington, MO (18 miles from Florissant, MO)
- 13 days ago
- Sappington, MO (18 miles from Florissant, MO)
- 13 days ago
Application Deadline: 07/07/2025 Address: 5256 S Lindbergh Boulevard Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker Creve Coeur
- Creve Coeur, MO (11 miles from Florissant, MO)
- 17 days ago
- Creve Coeur, MO (11 miles from Florissant, MO)
- 17 days ago
Licensing System & Registry ("NMLS")....
Relationship Banker II (Midtown Branch)
- Saint Louis, MO (15 miles from Florissant, MO)
- 17 days ago
- Saint Louis, MO (15 miles from Florissant, MO)
- 17 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Small Business Relationship Banker (Creve Coeur Branch)
- Creve Coeur, MO (11 miles from Florissant, MO)
- 22 days ago
- Creve Coeur, MO (11 miles from Florissant, MO)
- 22 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker II (Colonial Branch)
- Granite City, IL (15 miles from Florissant, MO)
- 24 days ago
- Granite City, IL (15 miles from Florissant, MO)
- 24 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Clayton NC area
- Clayton, MO (11 miles from Florissant, MO)
- 25 days ago
- Clayton, MO (11 miles from Florissant, MO)
- 25 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Florissant, MO
Moving to Florissant, MO? Find some basic demographic data about Florissant, MO below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Florissant, MO
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Florissant, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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