Customer Service Manager Jobs in Chesterfield, MO
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Senior Small Business Relationship Banker (O'Fallon, MO Branch)
- O Fallon, MO (15 miles from Chesterfield, MO)
- 3 hours ago
- O Fallon, MO (15 miles from Chesterfield, MO)
- 3 hours ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker II (Ballwin Branch)
- Ballwin, MO (6 miles from Chesterfield, MO)
- 3 days ago
- Ballwin, MO (6 miles from Chesterfield, MO)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Des Peres, MO (12 miles from Chesterfield, MO)
- 4 days ago
- Des Peres, MO (12 miles from Chesterfield, MO)
- 4 days ago
Application Deadline: 08/04/2025 Address: 13205 Manchester Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker II (Twin Oaks Branch)
- Twin Oaks, MO (10 miles from Chesterfield, MO)
- 6 days ago
- Twin Oaks, MO (10 miles from Chesterfield, MO)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Florissant, MO (20 miles from Chesterfield, MO)
- 7 days ago
- Florissant, MO (20 miles from Chesterfield, MO)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- O Fallon, MO (15 miles from Chesterfield, MO)
- 7 days ago
- O Fallon, MO (15 miles from Chesterfield, MO)
- 7 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. It's fun to work in a company where people...
- Frontenac, MO (12 miles from Chesterfield, MO)
- 8 days ago
- Frontenac, MO (12 miles from Chesterfield, MO)
- 8 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Excited to grow your career? We value our...
Relationship Banker - NW St Louis Market - St Charles. MO
- Saint Charles, MO (19 miles from Chesterfield, MO)
- 9 days ago
- Saint Charles, MO (19 miles from Chesterfield, MO)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Chesterfield Branch)
- Chesterfield, MO
- 10 days ago
- Chesterfield, MO
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Hanley Road Branch)
- Brentwood, MO (17 miles from Chesterfield, MO)
- 20 days ago
- Brentwood, MO (17 miles from Chesterfield, MO)
- 20 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Client Service Manager - Family Office
- Clayton, MO (18 miles from Chesterfield, MO)
- 27 days ago
- Clayton, MO (18 miles from Chesterfield, MO)
- 27 days ago
Company Description MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...
Relationship Banker II ( Manchester Branch)
- Manchester, MO (6 miles from Chesterfield, MO)
- 30+ days ago
- Manchester, MO (6 miles from Chesterfield, MO)
- 30+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker Creve Coeur
- Creve Coeur, MO (11 miles from Chesterfield, MO)
- 30+ days ago
- Creve Coeur, MO (11 miles from Chesterfield, MO)
- 30+ days ago
Licensing System & Registry ("NMLS")....
Senior Small Business Relationship Banker (Creve Coeur Branch)
- Creve Coeur, MO (11 miles from Chesterfield, MO)
- 30+ days ago
- Creve Coeur, MO (11 miles from Chesterfield, MO)
- 30+ days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
- Wentzville, MO (14 miles from Chesterfield, MO)
- 30+ days ago
- Wentzville, MO (14 miles from Chesterfield, MO)
- 30+ days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. As a Relationship Banker (RB), you will be...
Demographic Data for Chesterfield, MO
Moving to Chesterfield, MO? Find some basic demographic data about Chesterfield, MO below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Chesterfield, MO
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Chesterfield, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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