Customer Service Manager Jobs in Chesterfield, MO

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 24 Jobs

Relationship Banker I (New Halls Ferry)

  • Florissant, MO (20 miles from Chesterfield, MO)
  • 15 hours ago
  • Florissant, MO (20 miles from Chesterfield, MO)
  • 15 hours ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Relationship Banker

  • Frontenac, MO (12 miles from Chesterfield, MO)
  • 1 day ago
  • Frontenac, MO (12 miles from Chesterfield, MO)
  • 1 day ago

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Excited to grow your career? We value our...

Relationship Banker - NW St Louis Market - St Charles. MO

  • Saint Charles, MO (19 miles from Chesterfield, MO)
  • 1 day ago
  • Saint Charles, MO (19 miles from Chesterfield, MO)
  • 1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker I (Chesterfield Branch)

  • Chesterfield, MO
  • 2 days ago
  • Chesterfield, MO
  • 2 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I (Town and Country)

  • Town and Country, MO (7 miles from Chesterfield, MO)
  • 5 days ago
  • Town and Country, MO (7 miles from Chesterfield, MO)
  • 5 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - SC St Louis Market - Brentwood, MO

  • Brentwood, MO (17 miles from Chesterfield, MO)
  • 8 days ago
  • Brentwood, MO (17 miles from Chesterfield, MO)
  • 8 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

  • Ellisville, MO (6 miles from Chesterfield, MO)
  • 8 days ago
  • Ellisville, MO (6 miles from Chesterfield, MO)
  • 8 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker I (Hanley Road Branch)

  • Brentwood, MO (17 miles from Chesterfield, MO)
  • 13 days ago
  • Brentwood, MO (17 miles from Chesterfield, MO)
  • 13 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Client Service Manager - Family Office

  • Clayton, MO (18 miles from Chesterfield, MO)
  • 19 days ago
  • Clayton, MO (18 miles from Chesterfield, MO)
  • 19 days ago

Company Description MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...

Relationship Banker II ( Manchester Branch)

  • Manchester, MO (6 miles from Chesterfield, MO)
  • 22 days ago
  • Manchester, MO (6 miles from Chesterfield, MO)
  • 22 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker Creve Coeur

  • Creve Coeur, MO (11 miles from Chesterfield, MO)
  • 26 days ago
  • Creve Coeur, MO (11 miles from Chesterfield, MO)
  • 26 days ago

Licensing System & Registry ("NMLS")....

Senior Small Business Relationship Banker (Creve Coeur Branch)

  • Creve Coeur, MO (11 miles from Chesterfield, MO)
  • 30+ days ago
  • Creve Coeur, MO (11 miles from Chesterfield, MO)
  • 30+ days ago

customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...

Relationship Banker II

  • Wentzville, MO (14 miles from Chesterfield, MO)
  • 30+ days ago
  • Wentzville, MO (14 miles from Chesterfield, MO)
  • 30+ days ago

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. As a Relationship Banker (RB), you will be...

Relationship Banker - Clayton NC area

  • Clayton, MO (18 miles from Chesterfield, MO)
  • 30+ days ago
  • Clayton, MO (18 miles from Chesterfield, MO)
  • 30+ days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker St. Charles

  • Saint Charles, MO (19 miles from Chesterfield, MO)
  • 30+ days ago
  • Saint Charles, MO (19 miles from Chesterfield, MO)
  • 30+ days ago

Licensing System & Registry ("NMLS")....

Demographic Data for Chesterfield, MO

Moving to Chesterfield, MO? Find some basic demographic data about Chesterfield, MO below.


Local
National
62,008
2,750
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Chesterfield, MO

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Chesterfield, MO offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Chesterfield, MO
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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