Customer Service Manager Jobs in Madison, MS
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Pelahatchie, MS (20 miles from Madison, MS)
- 23 hours ago
- Pelahatchie, MS (20 miles from Madison, MS)
- 23 hours ago
Able to learn Trustmark consumer and/or mortgage lending guidelines and process applicable loans within 2 years of employment Be able to register with the National Mortgage Licensing System and Registry...
- Clinton, MS (18 miles from Madison, MS)
- 3 days ago
- Clinton, MS (18 miles from Madison, MS)
- 3 days ago
Overview Relationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer's...
Relationship Banker I - 30 Hour (Grants Ferry Branch)
- Flowood, MS (12 miles from Madison, MS)
- 4 days ago
- Flowood, MS (12 miles from Madison, MS)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Ridgeland Branch)
- Ridgeland, MS (6 miles from Madison, MS)
- 5 days ago
- Ridgeland, MS (6 miles from Madison, MS)
- 5 days ago
Relationship Banker I (Ridgeland Branch) 3.5 3.5 out of 5 stars Ridgeland, MS 39157 Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a...
Relationship Banker - Jackson Area
- Jackson, MS (15 miles from Madison, MS)
- 5 days ago
- Jackson, MS (15 miles from Madison, MS)
- 5 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CA - Jackson - 30 Broadway - JACKSON BC (CA2147) Pay and benefits information Pay range $24.00...
Relationship Banker I (Ridgeland Branch)
- Jackson, MS (15 miles from Madison, MS)
- 5 days ago
- Jackson, MS (15 miles from Madison, MS)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Canton Branch)
- Canton, MS (9 miles from Madison, MS)
- 6 days ago
- Canton, MS (9 miles from Madison, MS)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Canton, MS (9 miles from Madison, MS)
- 12 days ago
- Canton, MS (9 miles from Madison, MS)
- 12 days ago
Overview Relationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customers...
Relationship Banker II (Jackson TN: Vinings Branch)
- Jackson, MS (15 miles from Madison, MS)
- 19 days ago
- Jackson, MS (15 miles from Madison, MS)
- 19 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I - Float 2025-18479
- Jackson, MS (15 miles from Madison, MS)
- 30+ days ago
- Jackson, MS (15 miles from Madison, MS)
- 30+ days ago
This is a full-time Relationship Banker I - Float position located in Jackson, MS. Working Hours 35-40 hours weekly |Monday - Friday 8 AM - Close /with a Saturday 9 AM - 12 PM rotation Overview...
Relationship Banker II - Float 2025-18465
- Jackson, MS (15 miles from Madison, MS)
- 30+ days ago
- Jackson, MS (15 miles from Madison, MS)
- 30+ days ago
Able to learn Trustmark consumer and/or mortgage lending guidelines and process applicable loans within 2 years of employment....
- Jackson, MS (15 miles from Madison, MS)
- 30+ days ago
- Jackson, MS (15 miles from Madison, MS)
- 30+ days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker I (Canton Branch)
- Canton, MS (9 miles from Madison, MS)
- 45+ days ago
- Canton, MS (9 miles from Madison, MS)
- 45+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - North Ogden Financial Center
- Clinton, MS (18 miles from Madison, MS)
- 45+ days ago
- Clinton, MS (18 miles from Madison, MS)
- 45+ days ago
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our...
Senior Small Business Relationship Banker (Crossgates Branch)
- Brandon, MS (23 miles from Madison, MS)
- 45+ days ago
- Brandon, MS (23 miles from Madison, MS)
- 45+ days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Demographic Data for Madison, MS
Moving to Madison, MS? Find some basic demographic data about Madison, MS below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Madison, MS
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Madison, MS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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