Customer Service Manager Jobs in Jackson, MS

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 19 Jobs

Client Service Manager

  • Jackson, MS
  • 45+ days ago
  • Jackson, MS
  • 45+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker II (Pearl Branch)

  • Pearl, MS (5 miles from Jackson, MS)
  • 6 days ago
  • Pearl, MS (5 miles from Jackson, MS)
  • 6 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Client Support Manager I

  • Jackson, MS
  • 6 days ago
  • Jackson, MS
  • 6 days ago

About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...

Relationship Banker II (Pearl Branch)

  • Jackson, MS
  • 6 days ago
  • Jackson, MS
  • 6 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker II (Jackson TN: Vinings Branch)

  • Jackson, MS
  • 8 days ago
  • Jackson, MS
  • 8 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I - 30 Hours (Richland Branch)

  • Richland, MS (4 miles from Jackson, MS)
  • 10 days ago
  • Richland, MS (4 miles from Jackson, MS)
  • 10 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I

  • Pearl, MS (5 miles from Jackson, MS)
  • 20 days ago
  • Pearl, MS (5 miles from Jackson, MS)
  • 20 days ago

Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc. Deliver exceptional customer experience that follows Trustmarks service standards....

Retail Relationship Banker R-2021

  • Flowood, MS (5 miles from Jackson, MS)
  • 21 days ago
  • Flowood, MS (5 miles from Jackson, MS)
  • 21 days ago

This is a Job Description for [][] a Retail Relationship Banker in Flowood, MS. Summary: Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening...

Relationship Banker I - Float 2025-18479

  • Jackson, MS
  • 21 days ago
  • Jackson, MS
  • 21 days ago

Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc....

Relationship Banker II - Float 2025-18465

  • Jackson, MS
  • 21 days ago
  • Jackson, MS
  • 21 days ago

Identify customer needs and make the appropriate referrals through proactive sales/service efforts Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management...

Retail Relationship Banker

  • Flowood, MS (5 miles from Jackson, MS)
  • 23 days ago
  • Flowood, MS (5 miles from Jackson, MS)
  • 23 days ago

Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...

Relationship Banker

  • Jackson, MS
  • 27 days ago
  • Jackson, MS
  • 27 days ago

Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....

Relationship Banker I (Northpark Mall Branch)

  • Ridgeland, MS (9 miles from Jackson, MS)
  • 27 days ago
  • Ridgeland, MS (9 miles from Jackson, MS)
  • 27 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I (Northpark Mall Branch)

  • Jackson, MS
  • 28 days ago
  • Jackson, MS
  • 28 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - North Ogden Financial Center

  • Clinton, MS (11 miles from Jackson, MS)
  • 30+ days ago
  • Clinton, MS (11 miles from Jackson, MS)
  • 30+ days ago

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our...

Demographic Data for Jackson, MS

Moving to Jackson, MS? Find some basic demographic data about Jackson, MS below.


Local
National
155,064
3,884
Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Jackson, MS

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Jackson, MS offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Jackson, MS
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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