Customer Service Manager Jobs in Saint Louis Park, MN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Eden Prairie, MN (4 miles from Saint Louis Park, MN)
- 5 hours ago
- Eden Prairie, MN (4 miles from Saint Louis Park, MN)
- 5 hours ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
- Eden Prairie, MN (4 miles from Saint Louis Park, MN)
- 6 hours ago
- Eden Prairie, MN (4 miles from Saint Louis Park, MN)
- 6 hours ago
Application Deadline: 05/27/2025 Address: 11455 Viking Drive Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker-Bunker Lake Blvd and Quinn (New Build) St-Andover, MN
- Andover, MN (23 miles from Saint Louis Park, MN)
- 17 hours ago
- Andover, MN (23 miles from Saint Louis Park, MN)
- 17 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Woodbury Financial Center
- Woodbury, MN (19 miles from Saint Louis Park, MN)
- 1 day ago
- Woodbury, MN (19 miles from Saint Louis Park, MN)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
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Relationship Banker - Northern Minnesota Market
- Plymouth, MN (6 miles from Saint Louis Park, MN)
- 1 day ago
- Plymouth, MN (6 miles from Saint Louis Park, MN)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Crystal River Branch)
- Crystal, MN (4 miles from Saint Louis Park, MN)
- 6 days ago
- Crystal, MN (4 miles from Saint Louis Park, MN)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Savage, MN (13 miles from Saint Louis Park, MN)
- 7 days ago
- Savage, MN (13 miles from Saint Louis Park, MN)
- 7 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
- Eden Prairie, MN (4 miles from Saint Louis Park, MN)
- 8 days ago
- Eden Prairie, MN (4 miles from Saint Louis Park, MN)
- 8 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
- Bloomington, MN (8 miles from Saint Louis Park, MN)
- 16 days ago
- Bloomington, MN (8 miles from Saint Louis Park, MN)
- 16 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Roseville, MN (9 miles from Saint Louis Park, MN)
- 18 days ago
- Roseville, MN (9 miles from Saint Louis Park, MN)
- 18 days ago
Application Deadline: 05/13/2025 Address: 1780 W Highway 36 Job Family Group: Retail Banking Sales & Service Spanish speaking preferred Delivers exceptional service to BMO customers and prospects....
- Minneapolis, MN (4 miles from Saint Louis Park, MN)
- 24 days ago
- Minneapolis, MN (4 miles from Saint Louis Park, MN)
- 24 days ago
Application Deadline: 05/13/2025 Address: 3500 129th Avenue NW Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Associate Relationship Banker-(40hr)-Stone Mountain Plaza-Brooklyn Park, MN
- Brooklyn Park, MN (8 miles from Saint Louis Park, MN)
- 25 days ago
- Brooklyn Park, MN (8 miles from Saint Louis Park, MN)
- 25 days ago
Required qualifications, capabilities, and skills 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success...
Demographic Data for Saint Louis Park, MN
Moving to Saint Louis Park, MN? Find some basic demographic data about Saint Louis Park, MN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Saint Louis Park, MN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Saint Louis Park, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- BSA
- Lending
- Account Maintenance
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Wire Transfers
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Customer Relations
- Listening
- Retail
- Business Development
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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