Customer Service Manager Jobs in Rogers, MN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Eden Prairie, MN (19 miles from Rogers, MN)
- 20 hours ago
- Eden Prairie, MN (19 miles from Rogers, MN)
- 20 hours ago
Relationship Banker Minneapolis, Minnesota;Eden Prairie, Minnesota; Minneapolis, Minnesota; Bloomington, Minnesota **To proceed with your application, you must be at least 18 years of age.**...
- Eden Prairie, MN (19 miles from Rogers, MN)
- 20 hours ago
- Eden Prairie, MN (19 miles from Rogers, MN)
- 20 hours ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
- Chaska, MN (24 miles from Rogers, MN)
- 3 days ago
- Chaska, MN (24 miles from Rogers, MN)
- 3 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
- Chanhassen, MN (21 miles from Rogers, MN)
- 9 days ago
- Chanhassen, MN (21 miles from Rogers, MN)
- 9 days ago
Application Deadline: 07/15/2025 Address: 761 W 78th Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Minneapolis, MN (19 miles from Rogers, MN)
- 11 days ago
- Minneapolis, MN (19 miles from Rogers, MN)
- 11 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker-Bunker Lake Blvd and Quinn St.(New Build) -Andover, MN
- Andover, MN (10 miles from Rogers, MN)
- 17 days ago
- Andover, MN (10 miles from Rogers, MN)
- 17 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Bilingual Spanish Required
- Minneapolis, MN (19 miles from Rogers, MN)
- 17 days ago
- Minneapolis, MN (19 miles from Rogers, MN)
- 17 days ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
Relationship Banker-Elk River (New Build)-Andover, MN
- Andover, MN (10 miles from Rogers, MN)
- 30+ days ago
- Andover, MN (10 miles from Rogers, MN)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker-Bunker Lake Blvd and Quinn (New Build) St-Andover, MN
- Andover, MN (10 miles from Rogers, MN)
- 30+ days ago
- Andover, MN (10 miles from Rogers, MN)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Rogers, MN
Moving to Rogers, MN? Find some basic demographic data about Rogers, MN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Rogers, MN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Rogers, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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