Customer Service Manager Jobs in Inver Grove Heights, MN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Minneapolis, MN (15 miles from Inver Grove Heights, MN)
- 6 hours ago
- Minneapolis, MN (15 miles from Inver Grove Heights, MN)
- 6 hours ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
- Saint Paul, MN (8 miles from Inver Grove Heights, MN)
- 18 hours ago
- Saint Paul, MN (8 miles from Inver Grove Heights, MN)
- 18 hours ago
Application Deadline: 07/29/2025 Address: 522 Snelling Avenue South Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker Richfield MN
- Richfield, MN (12 miles from Inver Grove Heights, MN)
- 19 hours ago
- Richfield, MN (12 miles from Inver Grove Heights, MN)
- 19 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Apple Valley, MN (9 miles from Inver Grove Heights, MN)
- 1 day ago
- Apple Valley, MN (9 miles from Inver Grove Heights, MN)
- 1 day ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
Financial Relationship Banker - Savage, MN
- Savage, MN (17 miles from Inver Grove Heights, MN)
- 2 days ago
- Savage, MN (17 miles from Inver Grove Heights, MN)
- 2 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Saint Paul, MN (8 miles from Inver Grove Heights, MN)
- 6 days ago
- Saint Paul, MN (8 miles from Inver Grove Heights, MN)
- 6 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Bilingual Spanish Required
- West Saint Paul, MN (7 miles from Inver Grove Heights, MN)
- 6 days ago
- West Saint Paul, MN (7 miles from Inver Grove Heights, MN)
- 6 days ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
- Apple Valley, MN (9 miles from Inver Grove Heights, MN)
- 7 days ago
- Apple Valley, MN (9 miles from Inver Grove Heights, MN)
- 7 days ago
. + Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills. + Excellent verbal and written communication...
Remote WorkRelationship Banker- Greater St. Paul
- Saint Paul, MN (8 miles from Inver Grove Heights, MN)
- 7 days ago
- Saint Paul, MN (8 miles from Inver Grove Heights, MN)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Lakeville - Lakeville, MN
- Lakeville, MN (18 miles from Inver Grove Heights, MN)
- 14 days ago
- Lakeville, MN (18 miles from Inver Grove Heights, MN)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Minneapolis, MN (15 miles from Inver Grove Heights, MN)
- 16 days ago
- Minneapolis, MN (15 miles from Inver Grove Heights, MN)
- 16 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Inver Grove Heights, MN
Moving to Inver Grove Heights, MN? Find some basic demographic data about Inver Grove Heights, MN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Inver Grove Heights, MN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Inver Grove Heights, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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