Customer Service Manager Jobs in Wellesley, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Boston, MA (11 miles from Wellesley, MA)
- 9 hours ago
- Boston, MA (11 miles from Wellesley, MA)
- 9 hours ago
At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put...
- Brockton, MA (19 miles from Wellesley, MA)
- 10 hours ago
- Brockton, MA (19 miles from Wellesley, MA)
- 10 hours ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Consumer and Business Banking Senior Relationship Banker, Woonsocket, RI
- Woonsocket, RI (24 miles from Wellesley, MA)
- 10 hours ago
- Woonsocket, RI (24 miles from Wellesley, MA)
- 10 hours ago
Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....
Relationship Banker - Worcester, MA area
- Westborough, MA (17 miles from Wellesley, MA)
- 21 hours ago
- Westborough, MA (17 miles from Wellesley, MA)
- 21 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker- Southeast MA Area
- Braintree, MA (15 miles from Wellesley, MA)
- 21 hours ago
- Braintree, MA (15 miles from Wellesley, MA)
- 21 hours ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Greater Boston Area
- Boston, MA (11 miles from Wellesley, MA)
- 1 day ago
- Boston, MA (11 miles from Wellesley, MA)
- 1 day ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Greater Boston Area - Bilingual English and Haitian Creole required
- Boston, MA (11 miles from Wellesley, MA)
- 1 day ago
- Boston, MA (11 miles from Wellesley, MA)
- 1 day ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, Wakefield, MA
- Wakefield, MA (16 miles from Wellesley, MA)
- 1 day ago
- Wakefield, MA (16 miles from Wellesley, MA)
- 1 day ago
Proven track record in sales and cross-selling products and services. Ability to work collaboratively in a team-oriented environment....
Relationship Banker - Mansfield Financial Center
- Mansfield, MA (20 miles from Wellesley, MA)
- 1 day ago
- Mansfield, MA (20 miles from Wellesley, MA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Revere Area
- Revere, MA (16 miles from Wellesley, MA)
- 2 days ago
- Revere, MA (16 miles from Wellesley, MA)
- 2 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- Braintree
- Braintree, MA (15 miles from Wellesley, MA)
- 2 days ago
- Braintree, MA (15 miles from Wellesley, MA)
- 2 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, Somerville, MA
- Winter Hill, MA (10 miles from Wellesley, MA)
- 5 days ago
- Winter Hill, MA (10 miles from Wellesley, MA)
- 5 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Burlington Center Financial Center
- Burlington, MA (14 miles from Wellesley, MA)
- 5 days ago
- Burlington, MA (14 miles from Wellesley, MA)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Braintree, MA (15 miles from Wellesley, MA)
- 6 days ago
- Braintree, MA (15 miles from Wellesley, MA)
- 6 days ago
**Dodd Frank/Truth in Lending Act **This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, Chelmsford, MA
- Tewksbury, MA (20 miles from Wellesley, MA)
- 6 days ago
- Tewksbury, MA (20 miles from Wellesley, MA)
- 6 days ago
Proven track record in sales and cross-selling products and services. Ability to work collaboratively in a team-oriented environment....
Demographic Data for Wellesley, MA
Moving to Wellesley, MA? Find some basic demographic data about Wellesley, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Wellesley, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Wellesley, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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