Customer Service Manager Jobs in Sudbury, MA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 48 Jobs

Relationship Banker, Waltham-Moody and Main Branch, Waltham, MA

  • Waltham, MA (8 miles from Sudbury, MA)
  • 4 hours ago
  • Waltham, MA (8 miles from Sudbury, MA)
  • 4 hours ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Relationship Banker - Somerville Assembly Row

  • Somerville, MA (16 miles from Sudbury, MA)
  • 16 hours ago
  • Somerville, MA (16 miles from Sudbury, MA)
  • 16 hours ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Customer Relations Manager

  • Worcester, MA (21 miles from Sudbury, MA)
  • 18 hours ago
  • Worcester, MA (21 miles from Sudbury, MA)
  • 18 hours ago

Originator (MLO) with the Nationwide Mortgage Licensing System & Registry (NMLS) is required INDEPENDENT ACTION Performs work independently within scope of established guidelines and practices....

Relationship Banker - Wellesley Linden Street Financial Center

  • Wellesley, MA (9 miles from Sudbury, MA)
  • 18 hours ago
  • Wellesley, MA (9 miles from Sudbury, MA)
  • 18 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Dedham Financial Center

  • Dedham, MA (15 miles from Sudbury, MA)
  • 23 hours ago
  • Dedham, MA (15 miles from Sudbury, MA)
  • 23 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Client Service Manager, Wireless

  • Westborough, MA (12 miles from Sudbury, MA)
  • 1 day ago
  • Westborough, MA (12 miles from Sudbury, MA)
  • 1 day ago

Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...

Relationship Banker, Whitinsville, MA

  • Whitinsville, MA (21 miles from Sudbury, MA)
  • 1 day ago
  • Whitinsville, MA (21 miles from Sudbury, MA)
  • 1 day ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Client Service Manager Trainee - Achieve Personal Lines - September 2025

  • Wakefield, MA (19 miles from Sudbury, MA)
  • 3 days ago
  • Wakefield, MA (19 miles from Sudbury, MA)
  • 3 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Alts. Client Service Manager, MD

  • Boston, MA (18 miles from Sudbury, MA)
  • 3 days ago
  • Boston, MA (18 miles from Sudbury, MA)
  • 3 days ago

Who we are looking for In partnership with key stakeholders across the Global Delivery, Product, GTS, and other critical counterparts throughout the organization, the Managing Director, Client...

Senior/Director, Client Service Manager

  • Boston, MA (18 miles from Sudbury, MA)
  • 3 days ago
  • Boston, MA (18 miles from Sudbury, MA)
  • 3 days ago

Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...

Relationship Banker Upton, MA, US 2 days agoRegular Full-Time

  • Upton, MA (17 miles from Sudbury, MA)
  • 4 days ago
  • Upton, MA (17 miles from Sudbury, MA)
  • 4 days ago

Previous experience retail banking preferred. Must have strong verbal, written, math, customer service, sales, PC and operational skills. Ability to work independently and in a team environment...

Float Relationship Banker North Grafton, MA, US 2 days agoRegular Full-Time

  • Grafton, MA (18 miles from Sudbury, MA)
  • 4 days ago
  • Grafton, MA (18 miles from Sudbury, MA)
  • 4 days ago

Previous experience retail banking preferred. Must have strong verbal, written, math, customer service, sales, PC and operational skills. Ability to work independently and in a team environment...

Relationship Banker- Float

  • Lowell, MA (19 miles from Sudbury, MA)
  • 8 days ago
  • Lowell, MA (19 miles from Sudbury, MA)
  • 8 days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker - Clinton, MA

  • Clinton, MA (13 miles from Sudbury, MA)
  • 10 days ago
  • Clinton, MA (13 miles from Sudbury, MA)
  • 10 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Float Relationship Banker Whitinsville, MA, US YesterdayRegular Full-Time

  • Northbridge, MA (20 miles from Sudbury, MA)
  • 12 days ago
  • Northbridge, MA (20 miles from Sudbury, MA)
  • 12 days ago

Previous experience retail banking preferred. Must have strong verbal, written, math, customer service, sales, PC and operational skills....

Demographic Data for Sudbury, MA

Moving to Sudbury, MA? Find some basic demographic data about Sudbury, MA below.


Local
National
18,934
533
Medium/Sm

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Sudbury, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Sudbury, MA offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Sudbury, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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