Customer Service Manager Jobs in South Dennis, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I - Brewster
- Brewster, MA (4 miles from South Dennis, MA)
- 6 days ago
- Brewster, MA (4 miles from South Dennis, MA)
- 6 days ago
Banking Center location....
Part Time Relationship Banker I Centerville Branch
- Centerville, MA (10 miles from South Dennis, MA)
- 24 days ago
- Centerville, MA (10 miles from South Dennis, MA)
- 24 days ago
Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach....
Relationship Banker II - Sign On Bonus!
- West Barnstable, MA (9 miles from South Dennis, MA)
- 29 days ago
- West Barnstable, MA (9 miles from South Dennis, MA)
- 29 days ago
Cross-sells the Bank's products and services by tailoring recommendations after exploring customer financial necessities and goals through needs-based conversations....
- Yarmouth Port, MA (3 miles from South Dennis, MA)
- 30+ days ago
- Yarmouth Port, MA (3 miles from South Dennis, MA)
- 30+ days ago
Cross-sells the Bank's products and services by tailoring recommendations after exploring customer financial necessities and goals through needs-based conversations....
Demographic Data for South Dennis, MA
Moving to South Dennis, MA? Find some basic demographic data about South Dennis, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in South Dennis, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in South Dennis, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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