Customer Service Manager Jobs in Salem, MA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 36 Jobs

Relationship Banker - Charles River Plaza Financial Center

  • Boston, MA (13 miles from Salem, MA)
  • 1 day ago
  • Boston, MA (13 miles from Salem, MA)
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Somerset-Hunterdon Market - Spanish Language Required

  • Somerville, MA (13 miles from Salem, MA)
  • 1 day ago
  • Somerville, MA (13 miles from Salem, MA)
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker, Brookline, MA

  • Brookline, MA (17 miles from Salem, MA)
  • 2 days ago
  • Brookline, MA (17 miles from Salem, MA)
  • 2 days ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Consumer & Business Banking Senior Relationship Banker, Winchester, MA

  • Winchester, MA (13 miles from Salem, MA)
  • 2 days ago
  • Winchester, MA (13 miles from Salem, MA)
  • 2 days ago

Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....

Banking Center Relationship Banker 1

  • Needham, MA (23 miles from Salem, MA)
  • 2 days ago
  • Needham, MA (23 miles from Salem, MA)
  • 2 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...

Part Time Relationship Banker I Newton Needham St Branch

  • Newton, MA (17 miles from Salem, MA)
  • 2 days ago
  • Newton, MA (17 miles from Salem, MA)
  • 2 days ago

Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach....

Director/Senior, Client Service Manager

  • Boston, MA (13 miles from Salem, MA)
  • 4 days ago
  • Boston, MA (13 miles from Salem, MA)
  • 4 days ago

Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...

Relationship Banker - Chelmsford, MA

  • Chelmsford, MA (23 miles from Salem, MA)
  • 5 days ago
  • Chelmsford, MA (23 miles from Salem, MA)
  • 5 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Lexington Financial Center

  • Lexington, MA (16 miles from Salem, MA)
  • 6 days ago
  • Lexington, MA (16 miles from Salem, MA)
  • 6 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Chinatown Financial Center

  • Boston, MA (13 miles from Salem, MA)
  • 6 days ago
  • Boston, MA (13 miles from Salem, MA)
  • 6 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Quincy Square Financial Center

  • Quincy, MA (19 miles from Salem, MA)
  • 6 days ago
  • Quincy, MA (19 miles from Salem, MA)
  • 6 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker (State Street Experience Center)

  • Salem, MA
  • 8 days ago
  • Salem, MA
  • 8 days ago

services to meet the members' financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...

Relationship Banker- Watertown Mall

  • Watertown, MA (17 miles from Salem, MA)
  • 10 days ago
  • Watertown, MA (17 miles from Salem, MA)
  • 10 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Concord Financial Center

  • Concord, MA (23 miles from Salem, MA)
  • 14 days ago
  • Concord, MA (23 miles from Salem, MA)
  • 14 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker, Wellesley, MA

  • Wellesley, MA (23 miles from Salem, MA)
  • 16 days ago
  • Wellesley, MA (23 miles from Salem, MA)
  • 16 days ago

Apply Req ID: Req1408491 Date posted 05/23/2025 Relationship Banker, Wellesley, MA Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the...

Demographic Data for Salem, MA

Moving to Salem, MA? Find some basic demographic data about Salem, MA below.

Local
National
44,451
1,142
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Salem, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Salem, MA offer the following education background
Bachelor's Degree
35.2%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Salem, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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