Customer Service Manager Jobs in Raynham, MA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 39 Jobs

Relationship Banker- Brockton

Brockton, MA (9 miles from Raynham, MA)
10 hours ago

Brockton, MA (9 miles from Raynham, MA)
10 hours ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Consumer and Business Banking Senior Relationship Banker, Woonsocket, RI

Woonsocket, RI (22 miles from Raynham, MA)
10 hours ago

Woonsocket, RI (22 miles from Raynham, MA)
10 hours ago

Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....

Relationship Banker - Pleasant Street - New Bedford Financial Center

New Bedford, MA (22 miles from Raynham, MA)
21 hours ago

New Bedford, MA (22 miles from Raynham, MA)
21 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker- Southeast MA Area

Braintree, MA (18 miles from Raynham, MA)
21 hours ago

Braintree, MA (18 miles from Raynham, MA)
21 hours ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Mansfield Financial Center

Mansfield, MA (9 miles from Raynham, MA)
1 day ago

Mansfield, MA (9 miles from Raynham, MA)
1 day ago

Personal Lines Client Service Manager

Norwell, MA (19 miles from Raynham, MA)
2 days ago

Norwell, MA (19 miles from Raynham, MA)
2 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker- Braintree

Braintree, MA (18 miles from Raynham, MA)
2 days ago

Braintree, MA (18 miles from Raynham, MA)
2 days ago

Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker- Bridgewater/Brockton/Braintree Area Relationship Banker- Bridgewater/Brockton/Braintree Area

Braintree, MA (18 miles from Raynham, MA)
6 days ago

Braintree, MA (18 miles from Raynham, MA)
6 days ago

**Dodd Frank/Truth in Lending Act **This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Quincy Newton Market Relationship Banker - Quincy Newton Market

Quincy, MA (21 miles from Raynham, MA)
6 days ago

Quincy, MA (21 miles from Raynham, MA)
6 days ago

There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....

Relationship Banker Relationship Banker

Providence, RI (19 miles from Raynham, MA)
6 days ago

Providence, RI (19 miles from Raynham, MA)
6 days ago

There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....

Relationship Banker- Braintree/Hingham/Quincy Area Relationship Banker- Braintree/Hingham/Quincy Area

Braintree, MA (18 miles from Raynham, MA)
6 days ago

Braintree, MA (18 miles from Raynham, MA)
6 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Providence - Brockton Market Relationship Banker - Providence - Brockton Market

Seekonk, MA (15 miles from Raynham, MA)
6 days ago

Seekonk, MA (15 miles from Raynham, MA)
6 days ago

There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....

Relationship Banker - Stoughton Financial Center Relationship Banker - Stoughton Financial Center

Stoughton, MA (12 miles from Raynham, MA)
6 days ago

Stoughton, MA (12 miles from Raynham, MA)
6 days ago

There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....

Relationship Banker - Kingston Financial Center Relationship Banker - Kingston Financial Center

Kingston, MA (16 miles from Raynham, MA)
6 days ago

Kingston, MA (16 miles from Raynham, MA)
6 days ago

There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....

Relationship Banker - Dedham Financial Center Relationship Banker - Dedham Financial Center

Dedham, MA (22 miles from Raynham, MA)
6 days ago

Dedham, MA (22 miles from Raynham, MA)
6 days ago

There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....

View all 39 jobs

Demographic Data for Raynham, MA

Moving to Raynham, MA? Find some basic demographic data about Raynham, MA below.

Median Age

Average Household Income

Home Value vs Household Income in Raynham, MA

Local

National

Total Population

15,376

Number of Businesses

535

City Size

Medium/Sm

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...

Salary for Customer Service Manager Jobs in Raynham, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Raynham, MA offer the following education background

Bachelor's Degree

35.4%

High School or GED

23.4%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Raynham, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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