Customer Service Manager Jobs in Plainville, MA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 26 Jobs

Relationship Banker - Quincy - Newton Market

  • Dedham, MA (17 miles from Plainville, MA)
  • 8 hours ago
  • Dedham, MA (17 miles from Plainville, MA)
  • 8 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Newton Centre Beacon Financial Center

  • Newton, MA (24 miles from Plainville, MA)
  • 8 hours ago
  • Newton, MA (24 miles from Plainville, MA)
  • 8 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Stoughton Financial Center

  • Stoughton, MA (13 miles from Plainville, MA)
  • 23 hours ago
  • Stoughton, MA (13 miles from Plainville, MA)
  • 23 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Banking Center Relationship Banker 1

  • Barrington, RI (18 miles from Plainville, MA)
  • 3 days ago
  • Barrington, RI (18 miles from Plainville, MA)
  • 3 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...

Relationship Banker I (Swansea)

  • Swansea, MA (18 miles from Plainville, MA)
  • 4 days ago
  • Swansea, MA (18 miles from Plainville, MA)
  • 4 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Region Relationship Banker I

  • Taunton, MA (13 miles from Plainville, MA)
  • 4 days ago
  • Taunton, MA (13 miles from Plainville, MA)
  • 4 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...

Relationship Banker - Wellesley Linden Street Financial Center

  • Wellesley, MA (20 miles from Plainville, MA)
  • 4 days ago
  • Wellesley, MA (20 miles from Plainville, MA)
  • 4 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Dedham Financial Center

  • Dedham, MA (17 miles from Plainville, MA)
  • 4 days ago
  • Dedham, MA (17 miles from Plainville, MA)
  • 4 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Client Service Manager, Wireless

  • Westborough, MA (22 miles from Plainville, MA)
  • 5 days ago
  • Westborough, MA (22 miles from Plainville, MA)
  • 5 days ago

Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...

Relationship Banker, Whitinsville, MA

  • Whitinsville, MA (18 miles from Plainville, MA)
  • 5 days ago
  • Whitinsville, MA (18 miles from Plainville, MA)
  • 5 days ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Senior/Director, Client Service Manager

  • Smithfield, RI (12 miles from Plainville, MA)
  • 6 days ago
  • Smithfield, RI (12 miles from Plainville, MA)
  • 6 days ago

Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...

Relationship Banker Upton, MA, US 2 days agoRegular Full-Time

  • Upton, MA (17 miles from Plainville, MA)
  • 8 days ago
  • Upton, MA (17 miles from Plainville, MA)
  • 8 days ago

Previous experience retail banking preferred. Must have strong verbal, written, math, customer service, sales, PC and operational skills. Ability to work independently and in a team environment...

Float Relationship Banker North Grafton, MA, US 2 days agoRegular Full-Time

  • Grafton, MA (22 miles from Plainville, MA)
  • 8 days ago
  • Grafton, MA (22 miles from Plainville, MA)
  • 8 days ago

Previous experience retail banking preferred. Must have strong verbal, written, math, customer service, sales, PC and operational skills. Ability to work independently and in a team environment...

Relationship Banker

  • Cranston, RI (16 miles from Plainville, MA)
  • 10 days ago
  • Cranston, RI (16 miles from Plainville, MA)
  • 10 days ago

Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner....

Retail Relationship Banker

  • Barrington, RI (18 miles from Plainville, MA)
  • 14 days ago
  • Barrington, RI (18 miles from Plainville, MA)
  • 14 days ago

Application Deadline: 07/30/2025 Address: 333 N Northwest Highway Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Demographic Data for Plainville, MA

Moving to Plainville, MA? Find some basic demographic data about Plainville, MA below.

Local
National
9,945
339
Medium/Sm

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Plainville, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Plainville, MA offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Plainville, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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