Customer Service Manager Jobs in Peabody, MA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 39 Jobs

Relationship Banker - Quincy - Newton Market

Dedham, MA (22 miles from Peabody, MA)
8 hours ago

Dedham, MA (22 miles from Peabody, MA)
8 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Newton Centre Beacon Financial Center

Newton, MA (16 miles from Peabody, MA)
8 hours ago

Newton, MA (16 miles from Peabody, MA)
8 hours ago

Relationship Banker, Seabrook, NH

Seabrook, NH (24 miles from Peabody, MA)
19 hours ago

Seabrook, NH (24 miles from Peabody, MA)
19 hours ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Senior Client Service Manager, AOA Client Service

Boston, MA (12 miles from Peabody, MA)
3 days ago

Boston, MA (12 miles from Peabody, MA)
3 days ago

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud...

Relationship Banker, Waltham-Moody and Main Branch, Waltham, MA

Waltham, MA (17 miles from Peabody, MA)
3 days ago

Waltham, MA (17 miles from Peabody, MA)
3 days ago

Relationship Banker - Somerville Assembly Row

Somerville, MA (12 miles from Peabody, MA)
4 days ago

Somerville, MA (12 miles from Peabody, MA)
4 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Wellesley Linden Street Financial Center

Wellesley, MA (21 miles from Peabody, MA)
4 days ago

Wellesley, MA (21 miles from Peabody, MA)
4 days ago

Relationship Banker - Dedham Financial Center

Dedham, MA (22 miles from Peabody, MA)
4 days ago

Dedham, MA (22 miles from Peabody, MA)
4 days ago

Client Service Manager Trainee - Achieve Personal Lines - September 2025

Wakefield, MA (5 miles from Peabody, MA)
6 days ago

Wakefield, MA (5 miles from Peabody, MA)
6 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Alts. Client Service Manager, MD

Boston, MA (12 miles from Peabody, MA)
6 days ago

Boston, MA (12 miles from Peabody, MA)
6 days ago

Who we are looking for In partnership with key stakeholders across the Global Delivery, Product, GTS, and other critical counterparts throughout the organization, the Managing Director, Client...

Senior/Director, Client Service Manager

Boston, MA (12 miles from Peabody, MA)
6 days ago

Boston, MA (12 miles from Peabody, MA)
6 days ago

Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...

Relationship Banker- Float

Lowell, MA (18 miles from Peabody, MA)
11 days ago

Lowell, MA (18 miles from Peabody, MA)
11 days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Client Service Manager

Salem, NH (22 miles from Peabody, MA)
11 days ago

Salem, NH (22 miles from Peabody, MA)
11 days ago

ADP is hiring a Client Service Manager II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...

Client Service Manager I

Salem, NH (22 miles from Peabody, MA)
11 days ago

Salem, NH (22 miles from Peabody, MA)
11 days ago

ADP is hiring a Client Service Manager II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...

Relationship Banker, North Andover, MA

North Andover, MA (11 miles from Peabody, MA)
14 days ago

North Andover, MA (11 miles from Peabody, MA)
14 days ago

View all 39 jobs

Demographic Data for Peabody, MA

Moving to Peabody, MA? Find some basic demographic data about Peabody, MA below.

Median Age

Average Household Income

Home Value vs Household Income in Peabody, MA

Local

National

Total Population

54,155

Number of Businesses

1,502

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Peabody, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Peabody, MA offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.5%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Peabody, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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