Customer Service Manager Jobs in Orleans, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I - Brewster
- Brewster, MA (4 miles from Orleans, MA)
- 11 days ago
- Brewster, MA (4 miles from Orleans, MA)
- 11 days ago
Banking Center location....
Part Time Relationship Banker I Centerville Branch
- Centerville, MA (20 miles from Orleans, MA)
- 29 days ago
- Centerville, MA (20 miles from Orleans, MA)
- 29 days ago
Accurately and professionally process all traditional customer transactions within established guidelines and authority including check cashing, withdrawals, and deposits for both consumer and business...
Relationship Banker II - Sign On Bonus!
- West Barnstable, MA (19 miles from Orleans, MA)
- 30+ days ago
- West Barnstable, MA (19 miles from Orleans, MA)
- 30+ days ago
banking experience in a Teller or Relationship Banker I role preferred Relationship Banker II: One to three years of previous retail banking experience in a Relationship Banker role preferred Ability...
- Yarmouth Port, MA (13 miles from Orleans, MA)
- 30+ days ago
- Yarmouth Port, MA (13 miles from Orleans, MA)
- 30+ days ago
banking experience in a Teller or Relationship Banker I role preferred Relationship Banker II: One to three years of previous retail banking experience in a Relationship Banker role preferred Ability...
Demographic Data for Orleans, MA
Moving to Orleans, MA? Find some basic demographic data about Orleans, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Orleans, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Orleans, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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