Customer Service Manager Jobs in Onset, MA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-11 of 11 Jobs

Consumer & Business Banking Senior Relationship Banker, Falmouth, MA

  • Barnstable, MA (18 miles from Onset, MA)
  • 14 hours ago
  • Barnstable, MA (18 miles from Onset, MA)
  • 14 hours ago

Req Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Exceptional...

Relationship Banker - Mass Southeast Market

  • New Bedford, MA (16 miles from Onset, MA)
  • 1 day ago
  • New Bedford, MA (16 miles from Onset, MA)
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker I Plymouth Branch

  • Plymouth, MA (8 miles from Onset, MA)
  • 10 days ago
  • Plymouth, MA (8 miles from Onset, MA)
  • 10 days ago

Accurately and professionally process all traditional customer transactions within established guidelines and authority including check cashing, withdrawals, and deposits for both consumer and business...

Relationship Banker

  • Falmouth, MA (11 miles from Onset, MA)
  • 13 days ago
  • Falmouth, MA (11 miles from Onset, MA)
  • 13 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Banking Center Relationship Banker 1

  • Mattapoisett, MA (9 miles from Onset, MA)
  • 30+ days ago
  • Mattapoisett, MA (9 miles from Onset, MA)
  • 30+ days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...

Part Time Relationship Banker I Centerville Branch

  • Centerville, MA (17 miles from Onset, MA)
  • 30+ days ago
  • Centerville, MA (17 miles from Onset, MA)
  • 30+ days ago

Accurately and professionally process all traditional customer transactions within established guidelines and authority including check cashing, withdrawals, and deposits for both consumer and business...

Relationship Banker II - Sign On Bonus!

  • West Barnstable, MA (16 miles from Onset, MA)
  • 30+ days ago
  • West Barnstable, MA (16 miles from Onset, MA)
  • 30+ days ago

banking experience in a Teller or Relationship Banker I role preferred Relationship Banker II: One to three years of previous retail banking experience in a Relationship Banker role preferred Ability...

Relationship Banker II

  • Yarmouth Port, MA (22 miles from Onset, MA)
  • 30+ days ago
  • Yarmouth Port, MA (22 miles from Onset, MA)
  • 30+ days ago

banking experience in a Teller or Relationship Banker I role preferred Relationship Banker II: One to three years of previous retail banking experience in a Relationship Banker role preferred Ability...

Relationship Banker ll

  • Falmouth, MA (11 miles from Onset, MA)
  • 45+ days ago
  • Falmouth, MA (11 miles from Onset, MA)
  • 45+ days ago

cashing/depositing, sound understanding of Regulation CC as it applies to requirements for available funds....

Relationship Banker - Falmouth Main Financial Center

  • Falmouth, MA (11 miles from Onset, MA)
  • 60+ days ago
  • Falmouth, MA (11 miles from Onset, MA)
  • 60+ days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Consumer & Business Banking Senior Relationship Banker, Falmouth, MA

  • Falmouth, MA (11 miles from Onset, MA)
  • 90+ days ago
  • Falmouth, MA (11 miles from Onset, MA)
  • 90+ days ago

Req Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Exceptional...

Demographic Data for Onset, MA

Moving to Onset, MA? Find some basic demographic data about Onset, MA below.


Local
National
2,178
43
Small

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Onset, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Onset, MA offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Onset, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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