Customer Service Manager Jobs in Norwell, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Dedham Financial Center
- Dedham, MA (19 miles from Norwell, MA)
- moments ago
- Dedham, MA (19 miles from Norwell, MA)
- moments ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Alts. Client Service Manager, MD
- Boston, MA (18 miles from Norwell, MA)
- 2 days ago
- Boston, MA (18 miles from Norwell, MA)
- 2 days ago
Who we are looking for In partnership with key stakeholders across the Global Delivery, Product, GTS, and other critical counterparts throughout the organization, the Managing Director, Client...
Senior/Director, Client Service Manager
- Boston, MA (18 miles from Norwell, MA)
- 2 days ago
- Boston, MA (18 miles from Norwell, MA)
- 2 days ago
Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...
Relationship Banker I Plymouth Branch
- Plymouth, MA (21 miles from Norwell, MA)
- 9 days ago
- Plymouth, MA (21 miles from Norwell, MA)
- 9 days ago
Accurately and professionally process all traditional customer transactions within established guidelines and authority including check cashing, withdrawals, and deposits for both consumer and business...
- Boston, MA (18 miles from Norwell, MA)
- 11 days ago
- Boston, MA (18 miles from Norwell, MA)
- 11 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Relationship Banker, Revere, MA
- Revere, MA (20 miles from Norwell, MA)
- 13 days ago
- Revere, MA (20 miles from Norwell, MA)
- 13 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
- Boston, MA (18 miles from Norwell, MA)
- 14 days ago
- Boston, MA (18 miles from Norwell, MA)
- 14 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
- Boston, MA (18 miles from Norwell, MA)
- 17 days ago
- Boston, MA (18 miles from Norwell, MA)
- 17 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Boston South Market
- Roxbury, MA (18 miles from Norwell, MA)
- 21 days ago
- Roxbury, MA (18 miles from Norwell, MA)
- 21 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Quincy-Newton Market
- Newton, MA (23 miles from Norwell, MA)
- 22 days ago
- Newton, MA (23 miles from Norwell, MA)
- 22 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - South Braintree Financial Center
- Braintree, MA (10 miles from Norwell, MA)
- 23 days ago
- Braintree, MA (10 miles from Norwell, MA)
- 23 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker Cambridge, MA
- Cambridge, MA (22 miles from Norwell, MA)
- 27 days ago
- Cambridge, MA (22 miles from Norwell, MA)
- 27 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Consumer & Business Banking Senior Relationship Banker, Somerville , MA
- Somerville, MA (21 miles from Norwell, MA)
- 29 days ago
- Somerville, MA (21 miles from Norwell, MA)
- 29 days ago
Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....
Banking Center Relationship Banker 1
- Brockton, MA (12 miles from Norwell, MA)
- 30+ days ago
- Brockton, MA (12 miles from Norwell, MA)
- 30+ days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Director/Senior, Client Service Manager
- Boston, MA (18 miles from Norwell, MA)
- 30+ days ago
- Boston, MA (18 miles from Norwell, MA)
- 30+ days ago
Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...
Demographic Data for Norwell, MA
Moving to Norwell, MA? Find some basic demographic data about Norwell, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Norwell, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Norwell, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »