Customer Service Manager Jobs in Norton, MA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 19 Jobs

Banking Center Relationship Banker 1

  • Barrington, RI (16 miles from Norton, MA)
  • 18 hours ago
  • Barrington, RI (16 miles from Norton, MA)
  • 18 hours ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...

Relationship Banker I (Swansea)

  • Swansea, MA (14 miles from Norton, MA)
  • 1 day ago
  • Swansea, MA (14 miles from Norton, MA)
  • 1 day ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Region Relationship Banker I

  • Taunton, MA (4 miles from Norton, MA)
  • 1 day ago
  • Taunton, MA (4 miles from Norton, MA)
  • 1 day ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...

Relationship Banker - Wellesley Linden Street Financial Center

  • Wellesley, MA (24 miles from Norton, MA)
  • 1 day ago
  • Wellesley, MA (24 miles from Norton, MA)
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Dedham Financial Center

  • Dedham, MA (19 miles from Norton, MA)
  • 1 day ago
  • Dedham, MA (19 miles from Norton, MA)
  • 1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Senior/Director, Client Service Manager

  • Smithfield, RI (18 miles from Norton, MA)
  • 4 days ago
  • Smithfield, RI (18 miles from Norton, MA)
  • 4 days ago

Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...

Relationship Banker

  • Cranston, RI (16 miles from Norton, MA)
  • 7 days ago
  • Cranston, RI (16 miles from Norton, MA)
  • 7 days ago

Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner....

Retail Relationship Banker

  • Barrington, RI (16 miles from Norton, MA)
  • 11 days ago
  • Barrington, RI (16 miles from Norton, MA)
  • 11 days ago

Application Deadline: 07/30/2025 Address: 333 N Northwest Highway Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Relationship Banker I Milford South Main Branch

  • Milford, MA (22 miles from Norton, MA)
  • 16 days ago
  • Milford, MA (22 miles from Norton, MA)
  • 16 days ago

Accurately and professionally process all traditional customer transactions within established guidelines and authority including check cashing, withdrawals, and deposits for both consumer and business...

Relationship Banker

  • Warwick, RI (22 miles from Norton, MA)
  • 17 days ago
  • Warwick, RI (22 miles from Norton, MA)
  • 17 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker, Seekonk, MA

  • Seekonk, MA (10 miles from Norton, MA)
  • 17 days ago
  • Seekonk, MA (10 miles from Norton, MA)
  • 17 days ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Relationship Banker - Quincy-Newton Market

  • Needham, MA (22 miles from Norton, MA)
  • 24 days ago
  • Needham, MA (22 miles from Norton, MA)
  • 24 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - South Braintree Financial Center

  • Braintree, MA (19 miles from Norton, MA)
  • 24 days ago
  • Braintree, MA (19 miles from Norton, MA)
  • 24 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Consumer and Business Banking Senior Relationship Banker, Providence, RI

  • Providence, RI (15 miles from Norton, MA)
  • 28 days ago
  • Providence, RI (15 miles from Norton, MA)
  • 28 days ago

Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....

Relationship Banker - Framingham, MA area

  • Milford, MA (22 miles from Norton, MA)
  • 30+ days ago
  • Milford, MA (22 miles from Norton, MA)
  • 30+ days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Demographic Data for Norton, MA

Moving to Norton, MA? Find some basic demographic data about Norton, MA below.

Local
National
19,202
377
Medium/Sm

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Norton, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Norton, MA offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Norton, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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