Customer Service Manager Jobs in Needham, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Small Business Client Service Manager
- Northborough, MA (20 miles from Needham, MA)
- 24 days ago
- Northborough, MA (20 miles from Needham, MA)
- 24 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Manager Trainee - Achieve July 2025
- Norwell, MA (23 miles from Needham, MA)
- 25 days ago
- Norwell, MA (23 miles from Needham, MA)
- 25 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Norwell, MA (23 miles from Needham, MA)
- 30+ days ago
- Norwell, MA (23 miles from Needham, MA)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Personal Lines Client Service Manager
- Northborough, MA (20 miles from Needham, MA)
- 30+ days ago
- Northborough, MA (20 miles from Needham, MA)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Charles River Plaza Financial Center
- Boston, MA (10 miles from Needham, MA)
- 1 day ago
- Boston, MA (10 miles from Needham, MA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Somerset-Hunterdon Market - Spanish Language Required
- Somerville, MA (10 miles from Needham, MA)
- 1 day ago
- Somerville, MA (10 miles from Needham, MA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Framingham, MA area
- Milford, MA (16 miles from Needham, MA)
- 2 days ago
- Milford, MA (16 miles from Needham, MA)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I Marlborough Branch
- Marlborough, MA (16 miles from Needham, MA)
- 2 days ago
- Marlborough, MA (16 miles from Needham, MA)
- 2 days ago
Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach....
Relationship Banker, Brookline, MA
- Brookline, MA (6 miles from Needham, MA)
- 2 days ago
- Brookline, MA (6 miles from Needham, MA)
- 2 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Consumer & Business Banking Senior Relationship Banker, Winchester, MA
- Winchester, MA (12 miles from Needham, MA)
- 2 days ago
- Winchester, MA (12 miles from Needham, MA)
- 2 days ago
Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Part Time Relationship Banker I Newton Needham St Branch
- Newton, MA (6 miles from Needham, MA)
- 2 days ago
- Newton, MA (6 miles from Needham, MA)
- 2 days ago
Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach....
Relationship Banker, Whitinsville, MA
- Northbridge, MA (22 miles from Needham, MA)
- 3 days ago
- Northbridge, MA (22 miles from Needham, MA)
- 3 days ago
Proven track record in sales and cross-selling products and services. Ability to work collaboratively in a team-oriented environment....
Director/Senior, Client Service Manager
- Boston, MA (10 miles from Needham, MA)
- 4 days ago
- Boston, MA (10 miles from Needham, MA)
- 4 days ago
Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...
Relationship Banker - Chelmsford, MA
- Chelmsford, MA (22 miles from Needham, MA)
- 5 days ago
- Chelmsford, MA (22 miles from Needham, MA)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Needham, MA
Moving to Needham, MA? Find some basic demographic data about Needham, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Needham, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Needham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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