Customer Service Manager Jobs in Medfield, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker Upton, MA, US 2 days agoRegular Full-Time
- Upton, MA (15 miles from Medfield, MA)
- 15 hours ago
- Upton, MA (15 miles from Medfield, MA)
- 15 hours ago
Cross sells products and services and makes appropriate referrals to other staff members and departments to ensure customer needs are met....
Float Relationship Banker North Grafton, MA, US 2 days agoRegular Full-Time
- Grafton, MA (19 miles from Medfield, MA)
- 15 hours ago
- Grafton, MA (19 miles from Medfield, MA)
- 15 hours ago
Cross sells products and services and makes appropriate referrals to other staff members and departments to ensure customer needs are met....
Banking Center Relationship Banker 2
- Stoughton, MA (11 miles from Medfield, MA)
- 1 day ago
- Stoughton, MA (11 miles from Medfield, MA)
- 1 day ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Float Relationship Banker Whitinsville, MA, US YesterdayRegular Full-Time
- Northbridge, MA (17 miles from Medfield, MA)
- 8 days ago
- Northbridge, MA (17 miles from Medfield, MA)
- 8 days ago
Previous experience retail banking preferred. Must have strong verbal, written, math, customer service, sales, PC and operational skills....
- Boston, MA (17 miles from Medfield, MA)
- 8 days ago
- Boston, MA (17 miles from Medfield, MA)
- 8 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Relationship Banker, Revere, MA
- Revere, MA (22 miles from Medfield, MA)
- 10 days ago
- Revere, MA (22 miles from Medfield, MA)
- 10 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker I Milford South Main Branch
- Milford, MA (11 miles from Medfield, MA)
- 11 days ago
- Milford, MA (11 miles from Medfield, MA)
- 11 days ago
Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach....
- Boston, MA (17 miles from Medfield, MA)
- 11 days ago
- Boston, MA (17 miles from Medfield, MA)
- 11 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
- Boston, MA (17 miles from Medfield, MA)
- 14 days ago
- Boston, MA (17 miles from Medfield, MA)
- 14 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Director/Senior, Client Service Manager - Non Qualified Deferred Compensation
- Smithfield, RI (22 miles from Medfield, MA)
- 18 days ago
- Smithfield, RI (22 miles from Medfield, MA)
- 18 days ago
Salary Not Available Position range in Rhode Island $74k - $170k Per Year Director/Senior, Client Service Manager - Non Qualified Deferred Compensation Fidelity Investments Occupation: Chief...
Relationship Banker - Boston South Market
- Roxbury, MA (16 miles from Medfield, MA)
- 18 days ago
- Roxbury, MA (16 miles from Medfield, MA)
- 18 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Quincy-Newton Market
- Newton, MA (13 miles from Medfield, MA)
- 19 days ago
- Newton, MA (13 miles from Medfield, MA)
- 19 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - South Braintree Financial Center
- Braintree, MA (15 miles from Medfield, MA)
- 20 days ago
- Braintree, MA (15 miles from Medfield, MA)
- 20 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, White City Branch, Shrewsbury, MA
- Shrewsbury, MA (21 miles from Medfield, MA)
- 21 days ago
- Shrewsbury, MA (21 miles from Medfield, MA)
- 21 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Regional Relationship Banker I Woburn Area
- Woburn, MA (22 miles from Medfield, MA)
- 23 days ago
- Woburn, MA (22 miles from Medfield, MA)
- 23 days ago
Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach....
Demographic Data for Medfield, MA
Moving to Medfield, MA? Find some basic demographic data about Medfield, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Medfield, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Medfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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