Customer Service Manager Jobs in Medfield, MA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 44 Jobs

Relationship Banker, Woonsocket, RI

Woonsocket, RI (16 miles from Medfield, MA)
moments ago

Woonsocket, RI (16 miles from Medfield, MA)
moments ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Relationship Banker

Needham, MA (7 miles from Medfield, MA)
4 hours ago

Needham, MA (7 miles from Medfield, MA)
4 hours ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker - Providence - Brockton Market

North Providence, RI (23 miles from Medfield, MA)
15 hours ago

North Providence, RI (23 miles from Medfield, MA)
15 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker- Braintree/Hingham/Quincy Area

Braintree, MA (15 miles from Medfield, MA)
1 day ago

Braintree, MA (15 miles from Medfield, MA)
1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker, North Waltham, MA

Waltham, MA (15 miles from Medfield, MA)
2 days ago

Waltham, MA (15 miles from Medfield, MA)
2 days ago

Relationship Banker - Burlington Mall Rd

Burlington, MA (23 miles from Medfield, MA)
2 days ago

Burlington, MA (23 miles from Medfield, MA)
2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Client Service Manager

Boston, MA (17 miles from Medfield, MA)
2 days ago

Boston, MA (17 miles from Medfield, MA)
2 days ago

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...

Relationship Banker - Quincy - Newton Market

Dedham, MA (7 miles from Medfield, MA)
3 days ago

Dedham, MA (7 miles from Medfield, MA)
3 days ago

Relationship Banker - Newton Centre Beacon Financial Center

Newton, MA (13 miles from Medfield, MA)
3 days ago

Newton, MA (13 miles from Medfield, MA)
3 days ago

Relationship Banker - Stoughton Financial Center

Stoughton, MA (11 miles from Medfield, MA)
4 days ago

Stoughton, MA (11 miles from Medfield, MA)
4 days ago

Senior Client Service Manager, AOA Client Service

Boston, MA (17 miles from Medfield, MA)
6 days ago

Boston, MA (17 miles from Medfield, MA)
6 days ago

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud...

Relationship Banker, Waltham-Moody and Main Branch, Waltham, MA

Waltham, MA (15 miles from Medfield, MA)
6 days ago

Waltham, MA (15 miles from Medfield, MA)
6 days ago

Relationship Banker - Somerville Assembly Row

Somerville, MA (17 miles from Medfield, MA)
7 days ago

Somerville, MA (17 miles from Medfield, MA)
7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Region Relationship Banker I

Taunton, MA (21 miles from Medfield, MA)
7 days ago

Taunton, MA (21 miles from Medfield, MA)
7 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...

Relationship Banker - Wellesley Linden Street Financial Center

Wellesley, MA (8 miles from Medfield, MA)
7 days ago

Wellesley, MA (8 miles from Medfield, MA)
7 days ago

View all 44 jobs

Demographic Data for Medfield, MA

Moving to Medfield, MA? Find some basic demographic data about Medfield, MA below.

Median Age

Average Household Income

Home Value vs Household Income in Medfield, MA

Local

National

Total Population

12,799

Number of Businesses

317

City Size

Medium/Sm

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Medfield, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Medfield, MA offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.4%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Medfield, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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