Customer Service Manager Jobs in Marstons Mills, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker, Hyannis, MA
- Hyannis, MA (6 miles from Marstons Mills, MA)
- 1 hour ago
- Hyannis, MA (6 miles from Marstons Mills, MA)
- 1 hour ago
Relationship Banker, Hyannis, MAHyannis, United States of America WHAT YOU WILL BE DOING Responsible for client relationships, including attracting and retaining new clients and strengthening...
Relationship Banker I Plymouth Branch
- Plymouth, MA (18 miles from Marstons Mills, MA)
- 14 hours ago
- Plymouth, MA (18 miles from Marstons Mills, MA)
- 14 hours ago
Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach....
Relationship Banker, Marthas Vineyard, Edgartown, MA
- Edgartown, MA (20 miles from Marstons Mills, MA)
- 2 days ago
- Edgartown, MA (20 miles from Marstons Mills, MA)
- 2 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker I - East Harwich
- East Harwich, MA (18 miles from Marstons Mills, MA)
- 2 days ago
- East Harwich, MA (18 miles from Marstons Mills, MA)
- 2 days ago
Banking Center location....
Relationship Banker I - Brewster
- Brewster, MA (18 miles from Marstons Mills, MA)
- 2 days ago
- Brewster, MA (18 miles from Marstons Mills, MA)
- 2 days ago
Banking Center location....
- Falmouth, MA (12 miles from Marstons Mills, MA)
- 3 days ago
- Falmouth, MA (12 miles from Marstons Mills, MA)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Martha's Vineyard, Edgartown, MA
- Edgartown, MA (20 miles from Marstons Mills, MA)
- 4 days ago
- Edgartown, MA (20 miles from Marstons Mills, MA)
- 4 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Banking Center Relationship Banker 1
- Mattapoisett, MA (20 miles from Marstons Mills, MA)
- 20 days ago
- Mattapoisett, MA (20 miles from Marstons Mills, MA)
- 20 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Part Time Relationship Banker I Centerville Branch
- Centerville, MA (3 miles from Marstons Mills, MA)
- 21 days ago
- Centerville, MA (3 miles from Marstons Mills, MA)
- 21 days ago
Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach....
- Fairhaven, MA (23 miles from Marstons Mills, MA)
- 24 days ago
- Fairhaven, MA (23 miles from Marstons Mills, MA)
- 24 days ago
. - Meet assigned sales, referral, and cross-selling goals by identifying and selling Bank products and services beneficial to the customer's needs. - Develop and maintain a current knowledge of all...
Relationship Banker II - Sign On Bonus!
- West Barnstable, MA (4 miles from Marstons Mills, MA)
- 25 days ago
- West Barnstable, MA (4 miles from Marstons Mills, MA)
- 25 days ago
Cross-sells the Bank's products and services by tailoring recommendations after exploring customer financial necessities and goals through needs-based conversations....
- Yarmouth Port, MA (9 miles from Marstons Mills, MA)
- 30+ days ago
- Yarmouth Port, MA (9 miles from Marstons Mills, MA)
- 30+ days ago
Cross-sells the Bank's products and services by tailoring recommendations after exploring customer financial necessities and goals through needs-based conversations....
- Falmouth, MA (12 miles from Marstons Mills, MA)
- 30+ days ago
- Falmouth, MA (12 miles from Marstons Mills, MA)
- 30+ days ago
Cross-sells the Bank?s products & services by tailoring recommendations after exploring customer financial necessities & goals through needs-based conversations....
Relationship Banker - Falmouth Main Financial Center
- Falmouth, MA (12 miles from Marstons Mills, MA)
- 60+ days ago
- Falmouth, MA (12 miles from Marstons Mills, MA)
- 60+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Consumer & Business Banking Senior Relationship Banker, Falmouth, MA
- Falmouth, MA (12 miles from Marstons Mills, MA)
- 90+ days ago
- Falmouth, MA (12 miles from Marstons Mills, MA)
- 90+ days ago
Req Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Exceptional...
Demographic Data for Marstons Mills, MA
Moving to Marstons Mills, MA? Find some basic demographic data about Marstons Mills, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Marstons Mills, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Marstons Mills, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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