Customer Service Manager Jobs in Marshfield, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Banking Center Relationship Banker 2
- Stoughton, MA (20 miles from Marshfield, MA)
- 10 hours ago
- Stoughton, MA (20 miles from Marshfield, MA)
- 10 hours ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Relationship Banker I Plymouth Branch
- Plymouth, MA (16 miles from Marshfield, MA)
- 5 days ago
- Plymouth, MA (16 miles from Marshfield, MA)
- 5 days ago
Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach....
- Boston, MA (24 miles from Marshfield, MA)
- 7 days ago
- Boston, MA (24 miles from Marshfield, MA)
- 7 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- Boston, MA (24 miles from Marshfield, MA)
- 9 days ago
- Boston, MA (24 miles from Marshfield, MA)
- 9 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
- Boston, MA (24 miles from Marshfield, MA)
- 12 days ago
- Boston, MA (24 miles from Marshfield, MA)
- 12 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Boston South Market
- Roxbury, MA (24 miles from Marshfield, MA)
- 17 days ago
- Roxbury, MA (24 miles from Marshfield, MA)
- 17 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - South Braintree Financial Center
- Braintree, MA (16 miles from Marshfield, MA)
- 18 days ago
- Braintree, MA (16 miles from Marshfield, MA)
- 18 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker- Braintree
- Braintree, MA (16 miles from Marshfield, MA)
- 19 days ago
- Braintree, MA (16 miles from Marshfield, MA)
- 19 days ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Relationship Banker 1
- Brockton, MA (16 miles from Marshfield, MA)
- 26 days ago
- Brockton, MA (16 miles from Marshfield, MA)
- 26 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Director/Senior, Client Service Manager
- Boston, MA (24 miles from Marshfield, MA)
- 30+ days ago
- Boston, MA (24 miles from Marshfield, MA)
- 30+ days ago
Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...
Relationship Banker Boston, MA
- Boston, MA (24 miles from Marshfield, MA)
- 30+ days ago
- Boston, MA (24 miles from Marshfield, MA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker- Hingham/Hanover/Cohasset Area
- Braintree, MA (16 miles from Marshfield, MA)
- 60+ days ago
- Braintree, MA (16 miles from Marshfield, MA)
- 60+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Greater Boston Area, MA
- Boston, MA (24 miles from Marshfield, MA)
- 60+ days ago
- Boston, MA (24 miles from Marshfield, MA)
- 60+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Consumer & Business Banking Senior Relationship Banker, Pembroke, MA
- Boston, MA (24 miles from Marshfield, MA)
- 60+ days ago
- Boston, MA (24 miles from Marshfield, MA)
- 60+ days ago
Required Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Exceptional...
Relationship Banker I Milton Branch
- Milton, MA (20 miles from Marshfield, MA)
- 90+ days ago
- Milton, MA (20 miles from Marshfield, MA)
- 90+ days ago
Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach....
Demographic Data for Marshfield, MA
Moving to Marshfield, MA? Find some basic demographic data about Marshfield, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Marshfield, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Marshfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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