Customer Service Manager Jobs in Mansfield, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I (Swansea)
- Swansea, MA (18 miles from Mansfield, MA)
- 13 hours ago
- Swansea, MA (18 miles from Mansfield, MA)
- 13 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Taunton, MA (9 miles from Mansfield, MA)
- 17 hours ago
- Taunton, MA (9 miles from Mansfield, MA)
- 17 hours ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Relationship Banker - Wellesley Linden Street Financial Center
- Wellesley, MA (20 miles from Mansfield, MA)
- 18 hours ago
- Wellesley, MA (20 miles from Mansfield, MA)
- 18 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Dedham Financial Center
- Dedham, MA (15 miles from Mansfield, MA)
- 23 hours ago
- Dedham, MA (15 miles from Mansfield, MA)
- 23 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Whitinsville, MA
- Whitinsville, MA (23 miles from Mansfield, MA)
- 1 day ago
- Whitinsville, MA (23 miles from Mansfield, MA)
- 1 day ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Alts. Client Service Manager, MD
- Boston, MA (24 miles from Mansfield, MA)
- 3 days ago
- Boston, MA (24 miles from Mansfield, MA)
- 3 days ago
Who we are looking for In partnership with key stakeholders across the Global Delivery, Product, GTS, and other critical counterparts throughout the organization, the Managing Director, Client...
Senior/Director, Client Service Manager
- Boston, MA (24 miles from Mansfield, MA)
- 3 days ago
- Boston, MA (24 miles from Mansfield, MA)
- 3 days ago
Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...
Relationship Banker Upton, MA, US 2 days agoRegular Full-Time
- Upton, MA (22 miles from Mansfield, MA)
- 4 days ago
- Upton, MA (22 miles from Mansfield, MA)
- 4 days ago
Previous experience retail banking preferred. Must have strong verbal, written, math, customer service, sales, PC and operational skills. Ability to work independently and in a team environment...
- Cranston, RI (18 miles from Mansfield, MA)
- 6 days ago
- Cranston, RI (18 miles from Mansfield, MA)
- 6 days ago
Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner....
Relationship Banker - Bald Hill Financial Center
- Warwick, RI (24 miles from Mansfield, MA)
- 8 days ago
- Warwick, RI (24 miles from Mansfield, MA)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Barrington, RI (19 miles from Mansfield, MA)
- 10 days ago
- Barrington, RI (19 miles from Mansfield, MA)
- 10 days ago
Application Deadline: 07/30/2025 Address: 333 N Northwest Highway Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Float Relationship Banker Whitinsville, MA, US YesterdayRegular Full-Time
- Northbridge, MA (23 miles from Mansfield, MA)
- 12 days ago
- Northbridge, MA (23 miles from Mansfield, MA)
- 12 days ago
Previous experience retail banking preferred. Must have strong verbal, written, math, customer service, sales, PC and operational skills....
- Boston, MA (24 miles from Mansfield, MA)
- 12 days ago
- Boston, MA (24 miles from Mansfield, MA)
- 12 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Relationship Banker I Milford South Main Branch
- Milford, MA (18 miles from Mansfield, MA)
- 15 days ago
- Milford, MA (18 miles from Mansfield, MA)
- 15 days ago
Accurately and professionally process all traditional customer transactions within established guidelines and authority including check cashing, withdrawals, and deposits for both consumer and business...
- Boston, MA (24 miles from Mansfield, MA)
- 15 days ago
- Boston, MA (24 miles from Mansfield, MA)
- 15 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Demographic Data for Mansfield, MA
Moving to Mansfield, MA? Find some basic demographic data about Mansfield, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Mansfield, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Mansfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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