Customer Service Manager Jobs in Framingham, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Boston, MA (19 miles from Framingham, MA)
- 3 hours ago
- Boston, MA (19 miles from Framingham, MA)
- 3 hours ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Client Service Manager - Network
- Westborough, MA (9 miles from Framingham, MA)
- 21 hours ago
- Westborough, MA (9 miles from Framingham, MA)
- 21 hours ago
Position Title: Client Service Manager, Network (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all...
Banking Center Senior Relationship Banker
- Needham, MA (10 miles from Framingham, MA)
- 1 day ago
- Needham, MA (10 miles from Framingham, MA)
- 1 day ago
They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster's products....
Banking Center Senior Relationship Banker
- Needham Heights, MA (10 miles from Framingham, MA)
- 1 day ago
- Needham Heights, MA (10 miles from Framingham, MA)
- 1 day ago
They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster's products....
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Banking Center Relationship Banker 1
- Wellesley, MA (8 miles from Framingham, MA)
- 1 day ago
- Wellesley, MA (8 miles from Framingham, MA)
- 1 day ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker - Sudbury Financial Center
- Sudbury, MA (4 miles from Framingham, MA)
- 2 days ago
- Sudbury, MA (4 miles from Framingham, MA)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Newton Upper Falls Financial Center
- Newton, MA (13 miles from Framingham, MA)
- 2 days ago
- Newton, MA (13 miles from Framingham, MA)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Westford Financial Center
- Westford, MA (18 miles from Framingham, MA)
- 2 days ago
- Westford, MA (18 miles from Framingham, MA)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker- Harvard Square
- Cambridge, MA (15 miles from Framingham, MA)
- 2 days ago
- Cambridge, MA (15 miles from Framingham, MA)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- Metro Central Area
- Newtonville, MA (13 miles from Framingham, MA)
- 2 days ago
- Newtonville, MA (13 miles from Framingham, MA)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Newton, MA (13 miles from Framingham, MA)
- 2 days ago
- Newton, MA (13 miles from Framingham, MA)
- 2 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker, Federal Street, Boston, MA
- Boston, MA (19 miles from Framingham, MA)
- 3 days ago
- Boston, MA (19 miles from Framingham, MA)
- 3 days ago
(OR)12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker, White City Branch, Shrewsbury, MA
- Shrewsbury, MA (14 miles from Framingham, MA)
- 3 days ago
- Shrewsbury, MA (14 miles from Framingham, MA)
- 3 days ago
Relationship Banker, White City Branch, Shrewsbury, MACountry: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We...
- Boston, MA (19 miles from Framingham, MA)
- 4 days ago
- Boston, MA (19 miles from Framingham, MA)
- 4 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
Relationship Banker- Wellesley Central St
- Wellesley, MA (8 miles from Framingham, MA)
- 7 days ago
- Wellesley, MA (8 miles from Framingham, MA)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Framingham, MA
Moving to Framingham, MA? Find some basic demographic data about Framingham, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Framingham, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Framingham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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