Customer Service Manager Jobs in Fitchburg, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Senior/Director, Client Service Manager
- Merrimack, NH (23 miles from Fitchburg, MA)
- 1 day ago
- Merrimack, NH (23 miles from Fitchburg, MA)
- 1 day ago
Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...
Relationship Banker - Clinton, MA
- Clinton, MA (13 miles from Fitchburg, MA)
- 7 days ago
- Clinton, MA (13 miles from Fitchburg, MA)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Nashua, NH (20 miles from Fitchburg, MA)
- 12 days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Nashua South, NH
- Nashua, NH (20 miles from Fitchburg, MA)
- 14 days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (New Build) Clinton, MA
- Clinton, MA (13 miles from Fitchburg, MA)
- 20 days ago
- Clinton, MA (13 miles from Fitchburg, MA)
- 20 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, White City Branch, Shrewsbury, MA
- Shrewsbury, MA (20 miles from Fitchburg, MA)
- 22 days ago
- Shrewsbury, MA (20 miles from Fitchburg, MA)
- 22 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Shrewsbury Financial Center
- Shrewsbury, MA (20 miles from Fitchburg, MA)
- 24 days ago
- Shrewsbury, MA (20 miles from Fitchburg, MA)
- 24 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I Worcester Area
- Worcester, MA (22 miles from Fitchburg, MA)
- 28 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 28 days ago
Accurately and professionally process all traditional customer transactions within established guidelines and authority including check cashing, withdrawals, and deposits for both consumer and business...
Relationship Banker, Brookline, MA
- Pepperell, MA (11 miles from Fitchburg, MA)
- 30+ days ago
- Pepperell, MA (11 miles from Fitchburg, MA)
- 30+ days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Worcester, MA area
- Marlborough, MA (20 miles from Fitchburg, MA)
- 30+ days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I Marlborough Branch
- Marlborough, MA (20 miles from Fitchburg, MA)
- 30+ days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 30+ days ago
Accurately and professionally process all traditional customer transactions within established guidelines and authority including check cashing, withdrawals, and deposits for both consumer and business...
Director/Senior, Client Service Manager
- Merrimack, NH (23 miles from Fitchburg, MA)
- 30+ days ago
- Merrimack, NH (23 miles from Fitchburg, MA)
- 30+ days ago
Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...
Relationship Banker - 157 Main St Financial Center
- Nashua, NH (20 miles from Fitchburg, MA)
- 30+ days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Personal Lines Client Service Manager
- Northborough, MA (19 miles from Fitchburg, MA)
- 60+ days ago
- Northborough, MA (19 miles from Fitchburg, MA)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Westford Financial Center
- Westford, MA (18 miles from Fitchburg, MA)
- 60+ days ago
- Westford, MA (18 miles from Fitchburg, MA)
- 60+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Fitchburg, MA
Moving to Fitchburg, MA? Find some basic demographic data about Fitchburg, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Fitchburg, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Fitchburg, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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