Customer Service Manager Jobs in Fitchburg, MA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 16 Jobs

Senior/Director, Client Service Manager

Merrimack, NH (23 miles from Fitchburg, MA)
1 day ago

Merrimack, NH (23 miles from Fitchburg, MA)
1 day ago

Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...

Relationship Banker - Clinton, MA

Clinton, MA (13 miles from Fitchburg, MA)
7 days ago

Clinton, MA (13 miles from Fitchburg, MA)
7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

Nashua, NH (20 miles from Fitchburg, MA)
12 days ago

Nashua, NH (20 miles from Fitchburg, MA)
12 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Nashua South, NH

Nashua, NH (20 miles from Fitchburg, MA)
14 days ago

Nashua, NH (20 miles from Fitchburg, MA)
14 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker (New Build) Clinton, MA

Clinton, MA (13 miles from Fitchburg, MA)
20 days ago

Clinton, MA (13 miles from Fitchburg, MA)
20 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker, White City Branch, Shrewsbury, MA

Shrewsbury, MA (20 miles from Fitchburg, MA)
22 days ago

Shrewsbury, MA (20 miles from Fitchburg, MA)
22 days ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Relationship Banker - Shrewsbury Financial Center

Shrewsbury, MA (20 miles from Fitchburg, MA)
24 days ago

Shrewsbury, MA (20 miles from Fitchburg, MA)
24 days ago

Relationship Banker I Worcester Area

Worcester, MA (22 miles from Fitchburg, MA)
28 days ago

Worcester, MA (22 miles from Fitchburg, MA)
28 days ago

Accurately and professionally process all traditional customer transactions within established guidelines and authority including check cashing, withdrawals, and deposits for both consumer and business...

Relationship Banker, Brookline, MA

Pepperell, MA (11 miles from Fitchburg, MA)
30+ days ago

Pepperell, MA (11 miles from Fitchburg, MA)
30+ days ago

Relationship Banker - Worcester, MA area

Marlborough, MA (20 miles from Fitchburg, MA)
30+ days ago

Marlborough, MA (20 miles from Fitchburg, MA)
30+ days ago

Relationship Banker I Marlborough Branch

Marlborough, MA (20 miles from Fitchburg, MA)
30+ days ago

Marlborough, MA (20 miles from Fitchburg, MA)
30+ days ago

Director/Senior, Client Service Manager

Merrimack, NH (23 miles from Fitchburg, MA)
30+ days ago

Merrimack, NH (23 miles from Fitchburg, MA)
30+ days ago

Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...

Relationship Banker - 157 Main St Financial Center

Nashua, NH (20 miles from Fitchburg, MA)
30+ days ago

Nashua, NH (20 miles from Fitchburg, MA)
30+ days ago

Personal Lines Client Service Manager

Northborough, MA (19 miles from Fitchburg, MA)
60+ days ago

Northborough, MA (19 miles from Fitchburg, MA)
60+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker - Westford Financial Center

Westford, MA (18 miles from Fitchburg, MA)
60+ days ago

Westford, MA (18 miles from Fitchburg, MA)
60+ days ago

View all jobs

Demographic Data for Fitchburg, MA

Moving to Fitchburg, MA? Find some basic demographic data about Fitchburg, MA below.

Median Age

Average Household Income

Home Value vs Household Income in Fitchburg, MA

Local

National

Total Population

41,940

Number of Businesses

729

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Fitchburg, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Fitchburg, MA offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.5%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Fitchburg, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Manager Related Career Advice Articles

How to Decide Between Investment Banking and Commercial Banking

Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.

Read article »

personal banker going over paperwork with her clients

Career Spotlight: Personal Banker

What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.

Read article »