Customer Service Manager Jobs in Fall River, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker, Lunds Corner, New Bedford, MA
- New Bedford, MA (11 miles from Fall River, MA)
- 1 day ago
- New Bedford, MA (11 miles from Fall River, MA)
- 1 day ago
Relationship Banker, Lunds Corner, New Bedford, MANew Bedford, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within...
Relationship Banker, Fairhaven, MA
- Fairhaven, MA (14 miles from Fall River, MA)
- 1 day ago
- Fairhaven, MA (14 miles from Fall River, MA)
- 1 day ago
Relationship Banker, Fairhaven, MAFairhaven, United States of America WHAT YOU WILL BE DOING Responsible for client relationships, including attracting and retaining new clients and strengthening...
Consumer and Business Senior Relationship Banker , Providence , RI
- Providence, RI (16 miles from Fall River, MA)
- 1 day ago
- Providence, RI (16 miles from Fall River, MA)
- 1 day ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
Relationship Banker, New Bedford/Fall River Area, New Bedford, MA
- New Bedford, MA (11 miles from Fall River, MA)
- 1 day ago
- New Bedford, MA (11 miles from Fall River, MA)
- 1 day ago
Relationship Banker, New Bedford/Fall River Area, New Bedford, MANew Bedford, United States of America WHAT YOU WILL BE DOING Responsible for client relationships, including attracting and...
- Barrington, RI (10 miles from Fall River, MA)
- 1 day ago
- Barrington, RI (10 miles from Fall River, MA)
- 1 day ago
Application Deadline: 07/30/2025 Address: 333 N Northwest Highway Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Providence, RI (16 miles from Fall River, MA)
- 4 days ago
- Providence, RI (16 miles from Fall River, MA)
- 4 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Warwick, RI (18 miles from Fall River, MA)
- 5 days ago
- Warwick, RI (18 miles from Fall River, MA)
- 5 days ago
Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner....
- Middletown, RI (17 miles from Fall River, MA)
- 6 days ago
- Middletown, RI (17 miles from Fall River, MA)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Seekonk, MA
- Seekonk, MA (13 miles from Fall River, MA)
- 7 days ago
- Seekonk, MA (13 miles from Fall River, MA)
- 7 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker- Barrington
- Barrington, RI (10 miles from Fall River, MA)
- 12 days ago
- Barrington, RI (10 miles from Fall River, MA)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Director/Senior, Client Service Manager - Non Qualified Deferred Compensation
- Smithfield, RI (24 miles from Fall River, MA)
- 13 days ago
- Smithfield, RI (24 miles from Fall River, MA)
- 13 days ago
Salary Not Available Position range in Rhode Island $74k - $170k Per Year Director/Senior, Client Service Manager - Non Qualified Deferred Compensation Fidelity Investments Occupation: Chief...
Consumer and Business Banking Senior Relationship Banker, Providence, RI
- Providence, RI (16 miles from Fall River, MA)
- 18 days ago
- Providence, RI (16 miles from Fall River, MA)
- 18 days ago
Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....
Banking Center Relationship Banker 1
- Middletown, RI (17 miles from Fall River, MA)
- 21 days ago
- Middletown, RI (17 miles from Fall River, MA)
- 21 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
- Fairhaven, MA (14 miles from Fall River, MA)
- 25 days ago
- Fairhaven, MA (14 miles from Fall River, MA)
- 25 days ago
. - Meet assigned sales, referral, and cross-selling goals by identifying and selling Bank products and services beneficial to the customer's needs. - Develop and maintain a current knowledge of all...
Relationship Banker II (Swansea Branch)
- Swansea, MA (6 miles from Fall River, MA)
- 27 days ago
- Swansea, MA (6 miles from Fall River, MA)
- 27 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Demographic Data for Fall River, MA
Moving to Fall River, MA? Find some basic demographic data about Fall River, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Fall River, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Fall River, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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