Customer Service Manager Jobs in Clinton, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Worcester, MA area
- Westborough, MA (10 miles from Clinton, MA)
- 21 hours ago
- Westborough, MA (10 miles from Clinton, MA)
- 21 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Merrimack Valley Area Relationship Banker - Merrimack Valley Area
- Acton, MA (15 miles from Clinton, MA)
- 6 days ago
- Acton, MA (15 miles from Clinton, MA)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Wellesley, MA (22 miles from Clinton, MA)
- 6 days ago
- Wellesley, MA (22 miles from Clinton, MA)
- 6 days ago
There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....
Relationship Banker - Greater Framingham Area Relationship Banker - Greater Framingham Area
- Framingham, MA (14 miles from Clinton, MA)
- 6 days ago
- Framingham, MA (14 miles from Clinton, MA)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (New Build) Clinton, MA Relationship Banker (New Build) Clinton, MA
- Clinton, MA
- 6 days ago
- Clinton, MA
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, Chelmsford, MA
- Chelmsford, MA (21 miles from Clinton, MA)
- 8 days ago
- Chelmsford, MA (21 miles from Clinton, MA)
- 8 days ago
Proven track record in sales and cross-selling products and services. Ability to work collaboratively in a team-oriented environment....
Relationship Banker Sutton, MA, US 4 days agoRegular Full-Time
- Sutton, MA (19 miles from Clinton, MA)
- 24 days ago
- Sutton, MA (19 miles from Clinton, MA)
- 24 days ago
Cross sells products and services and makes appropriate referrals to other staff members and departments to ensure customer needs are met....
- Needham, MA (24 miles from Clinton, MA)
- 27 days ago
- Needham, MA (24 miles from Clinton, MA)
- 27 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker - Wellesley Linden Street Financial Center
- Wellesley, MA (22 miles from Clinton, MA)
- 30+ days ago
- Wellesley, MA (22 miles from Clinton, MA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker Upton, MA, US 2 days agoRegular Full-Time
- Upton, MA (16 miles from Clinton, MA)
- 30+ days ago
- Upton, MA (16 miles from Clinton, MA)
- 30+ days ago
Cross sells products and services and makes appropriate referrals to other staff members and departments to ensure customer needs are met....
Float Relationship Banker North Grafton, MA, US 2 days agoRegular Full-Time
- Grafton, MA (14 miles from Clinton, MA)
- 30+ days ago
- Grafton, MA (14 miles from Clinton, MA)
- 30+ days ago
Cross sells products and services and makes appropriate referrals to other staff members and departments to ensure customer needs are met....
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Float Relationship Banker Whitinsville, MA, US YesterdayRegular Full-Time
- Northbridge, MA (19 miles from Clinton, MA)
- 45+ days ago
- Northbridge, MA (19 miles from Clinton, MA)
- 45+ days ago
Previous experience retail banking preferred. Must have strong verbal, written, math, customer service, sales, PC and operational skills....
Relationship Banker - Quincy-Newton Market
- Wellesley, MA (22 miles from Clinton, MA)
- 45+ days ago
- Wellesley, MA (22 miles from Clinton, MA)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I Worcester Grafton Branch
- Worcester, MA (11 miles from Clinton, MA)
- 60+ days ago
- Worcester, MA (11 miles from Clinton, MA)
- 60+ days ago
Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach....
Demographic Data for Clinton, MA
Moving to Clinton, MA? Find some basic demographic data about Clinton, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Clinton, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Clinton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »