Customer Service Manager Jobs in Brookline Village, MA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 48 Jobs

Senior Client Service Manager

Norwell, MA (19 miles from Brookline Village, MA)
45+ days ago

Norwell, MA (19 miles from Brookline Village, MA)
45+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker, Chickering Road, North Andover, MA

North Andover, MA (23 miles from Brookline Village, MA)
1 hour ago

North Andover, MA (23 miles from Brookline Village, MA)
1 hour ago

Relationship Banker, Chickering Road, North Andover, MANorth Andover, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within...

Relationship Banker, North Woburn, MA

Woburn, MA (10 miles from Brookline Village, MA)
1 hour ago

Woburn, MA (10 miles from Brookline Village, MA)
1 hour ago

Relationship Banker, North Woburn, MAWoburn, United States of America WHAT YOU WILL BE DOING Responsible for client relationships, including attracting and retaining new clients and strengthening...

Consumer And Business Banking, Senior Relationship Banker, Beacon Street, Boston, MA

Boston, MA (3 miles from Brookline Village, MA)
1 hour ago

Boston, MA (3 miles from Brookline Village, MA)
1 hour ago

Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...

Consumer And Business Banking, Senior Relationship Banker, Acton, MA

Acton, MA (20 miles from Brookline Village, MA)
1 hour ago

Acton, MA (20 miles from Brookline Village, MA)
1 hour ago

Relationship Banker, Milton, Ma

Milton, MA (6 miles from Brookline Village, MA)
1 hour ago

Milton, MA (6 miles from Brookline Village, MA)
1 hour ago

Relationship Banker, Milton, MaMilton, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets....

Relationship Banker, City Hall, Lowell, MA

Lowell, MA (24 miles from Brookline Village, MA)
1 hour ago

Lowell, MA (24 miles from Brookline Village, MA)
1 hour ago

Relationship Banker, City Hall, Lowell, MALowell, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped...

Relationship Banker, Hanover, PA

Hanover, MA (20 miles from Brookline Village, MA)
1 hour ago

Hanover, MA (20 miles from Brookline Village, MA)
1 hour ago

Relationship Banker, Hanover, PAHanover, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets....

Relationship Banker, Stadium Plaza, Lowell, MA

Lowell, MA (24 miles from Brookline Village, MA)
1 hour ago

Lowell, MA (24 miles from Brookline Village, MA)
1 hour ago

Relationship Banker, Stadium Plaza, Lowell, MALowell, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...

Relationship Banker, Essex Coast Area, Peabody, MA

Peabody, MA (15 miles from Brookline Village, MA)
1 hour ago

Peabody, MA (15 miles from Brookline Village, MA)
1 hour ago

Relationship Banker, Essex Coast Area, Peabody, MACountry: United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...

Relationship Banker, Newton Centre, Newton, MA

Newton, MA (3 miles from Brookline Village, MA)
1 hour ago

Newton, MA (3 miles from Brookline Village, MA)
1 hour ago

Relationship Banker, Newton Centre, Newton, MANewton, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...

Relationship Banker, North Andover, MA

North Andover, MA (23 miles from Brookline Village, MA)
11 hours ago

North Andover, MA (23 miles from Brookline Village, MA)
11 hours ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

ETF Client Service Manager

Boston, MA (3 miles from Brookline Village, MA)
2 days ago

Boston, MA (3 miles from Brookline Village, MA)
2 days ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...

Client Support Manager I

Boston, MA (3 miles from Brookline Village, MA)
3 days ago

Boston, MA (3 miles from Brookline Village, MA)
3 days ago

About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...

Relationship Banker

Andover, MA (21 miles from Brookline Village, MA)
3 days ago

Andover, MA (21 miles from Brookline Village, MA)
3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

View all 48 jobs

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Customer Services

Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in Brookline Village, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Brookline Village, MA offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.5%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Brookline Village, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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