Customer Service Manager Jobs in Boston, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Quincy - Newton Market
- Dedham, MA (9 miles from Boston, MA)
- 8 hours ago
- Dedham, MA (9 miles from Boston, MA)
- 8 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Newton Centre Beacon Financial Center
- Newton, MA (6 miles from Boston, MA)
- 8 hours ago
- Newton, MA (6 miles from Boston, MA)
- 8 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Marshfield Financial Center
- Marshfield, MA (24 miles from Boston, MA)
- 23 hours ago
- Marshfield, MA (24 miles from Boston, MA)
- 23 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Stoughton Financial Center
- Stoughton, MA (16 miles from Boston, MA)
- 23 hours ago
- Stoughton, MA (16 miles from Boston, MA)
- 23 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud...
Relationship Banker, Waltham-Moody and Main Branch, Waltham, MA
- Waltham, MA (10 miles from Boston, MA)
- 3 days ago
- Waltham, MA (10 miles from Boston, MA)
- 3 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Somerville Assembly Row
- Somerville, MA (2 miles from Boston, MA)
- 4 days ago
- Somerville, MA (2 miles from Boston, MA)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Wellesley Linden Street Financial Center
- Wellesley, MA (11 miles from Boston, MA)
- 4 days ago
- Wellesley, MA (11 miles from Boston, MA)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Dedham Financial Center
- Dedham, MA (9 miles from Boston, MA)
- 4 days ago
- Dedham, MA (9 miles from Boston, MA)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager Trainee - Achieve Personal Lines - September 2025
- Wakefield, MA (9 miles from Boston, MA)
- 6 days ago
- Wakefield, MA (9 miles from Boston, MA)
- 6 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Who we are looking for In partnership with key stakeholders across the Global Delivery, Product, GTS, and other critical counterparts throughout the organization, the Managing Director, Client...
Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...
- Lowell, MA (23 miles from Boston, MA)
- 11 days ago
- Lowell, MA (23 miles from Boston, MA)
- 11 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Relationship Banker, North Andover, MA
- North Andover, MA (21 miles from Boston, MA)
- 14 days ago
- North Andover, MA (21 miles from Boston, MA)
- 14 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Demographic Data for Boston, MA
Moving to Boston, MA? Find some basic demographic data about Boston, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Boston, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Boston, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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