Customer Service Manager Jobs in Florence, KY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Forestville
- Cincinnati, OH (14 miles from Florence, KY)
- 1 hour ago
- Cincinnati, OH (14 miles from Florence, KY)
- 1 hour ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Covington, KY (6 miles from Florence, KY)
- 22 hours ago
- Covington, KY (6 miles from Florence, KY)
- 22 hours ago
The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the operational integrity of...
Senior/Director, Client Service Manager
- Covington, KY (6 miles from Florence, KY)
- 1 day ago
- Covington, KY (6 miles from Florence, KY)
- 1 day ago
Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...
- Walton, KY (7 miles from Florence, KY)
- 13 days ago
- Walton, KY (7 miles from Florence, KY)
- 13 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Commercial Insurance Client Service Manager
- Cincinnati, OH (14 miles from Florence, KY)
- 14 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 14 days ago
['Higginbotham', '4.4', 'Commercial Insurance Client Service Manager', 'Apply on employer site', 'Apply now', 'Cincinnati, OH', '', '$55K - $86K', '\xa0', '(Glassdoor est.)'][]
- Cincinnati, OH (14 miles from Florence, KY)
- 19 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 19 days ago
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
- Cincinnati, OH (14 miles from Florence, KY)
- 20 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 20 days ago
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Manager to join our amazing culture. As a Service Manager, you are a part of a dynamic team that...
- Blue Ash, OH (22 miles from Florence, KY)
- 30+ days ago
- Blue Ash, OH (22 miles from Florence, KY)
- 30+ days ago
, ATM balancing, customer access to safe deposit boxes, and other transactions on deposit accounts, while operating within procedural guidelines and compliance requirements....
Relationship Banker - Hillcrest Square
- Cincinnati, OH (14 miles from Florence, KY)
- 90+ days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 90+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Florence, KY
Moving to Florence, KY? Find some basic demographic data about Florence, KY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Florence, KY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Florence, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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