Customer Service Manager Jobs in Edgewood, KY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Cincinnati, OH (11 miles from Edgewood, KY)
- 1 day ago
- Cincinnati, OH (11 miles from Edgewood, KY)
- 1 day ago
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Manager to join our amazing culture. As a Service Manager, you are a part of a dynamic team that...
- Covington, KY (3 miles from Edgewood, KY)
- 1 day ago
- Covington, KY (3 miles from Edgewood, KY)
- 1 day ago
sell new products and services and rollout new product and regulatory updates The Expertise and Skills You Bring Bachelors degree preferred; work experience and strong intuition for business required...
Relationship Banker - West Chester Financial Center
- West Chester, OH (23 miles from Edgewood, KY)
- 7 days ago
- West Chester, OH (23 miles from Edgewood, KY)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Associate Client Service Manager
- Covington, KY (3 miles from Edgewood, KY)
- 10 days ago
- Covington, KY (3 miles from Edgewood, KY)
- 10 days ago
The Associate Client Service Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the operational...
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- West Chester, OH (23 miles from Edgewood, KY)
- 13 days ago
- West Chester, OH (23 miles from Edgewood, KY)
- 13 days ago
. - Cross-sell credit union products by answering inquiries; informing members of new services and product promotions; ascertaining customer needs; directing customers to lobby and partner representatives...
- Blue Ash, OH (19 miles from Edgewood, KY)
- 14 days ago
- Blue Ash, OH (19 miles from Edgewood, KY)
- 14 days ago
Act as a liaison between lines of business to effectively cross-sell and deliver exemplary products and relationship servicing to new and existing clients....
- Cincinnati, OH (11 miles from Edgewood, KY)
- 22 days ago
- Cincinnati, OH (11 miles from Edgewood, KY)
- 22 days ago
Position Description Relationship Banker Identifying Information: Department: Branch Operations Reports To: Stephanie Lehmkuhl, Branch Manager Location: Delhi Office, 5681 Rapid Run Cincinnati,...
Relationship Banker - Cincinnati North Market - Cincinnati, OH
- West Chester, OH (23 miles from Edgewood, KY)
- 24 days ago
- West Chester, OH (23 miles from Edgewood, KY)
- 24 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Warsaw, KY (23 miles from Edgewood, KY)
- 45+ days ago
- Warsaw, KY (23 miles from Edgewood, KY)
- 45+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Cincinnati, OH (11 miles from Edgewood, KY)
- 60+ days ago
- Cincinnati, OH (11 miles from Edgewood, KY)
- 60+ days ago
Position Description Lead Relationship Banker Identifying Information: Department: Branch Operations Reports To: Tracy Parnell, Branch Manager Location: Price Hill Branch; 4310 Glenway Ave....
Relationship Banker - Hillcrest Square
- Cincinnati, OH (11 miles from Edgewood, KY)
- 60+ days ago
- Cincinnati, OH (11 miles from Edgewood, KY)
- 60+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Edgewood, KY
Moving to Edgewood, KY? Find some basic demographic data about Edgewood, KY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Edgewood, KY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Edgewood, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Notary Public
- Resolution
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Microsoft PowerPoint
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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