Customer Service Manager Jobs in Shawnee, KS
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Liberty, MO (23 miles from Shawnee, KS)
- 2 days ago
- Liberty, MO (23 miles from Shawnee, KS)
- 2 days ago
banking customers....
- Lees Summit, MO (19 miles from Shawnee, KS)
- 6 days ago
- Lees Summit, MO (19 miles from Shawnee, KS)
- 6 days ago
Application Deadline: 07/13/2025 Address: 700 NE State Route 291 Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Lees Summit, MO (19 miles from Shawnee, KS)
- 10 days ago
- Lees Summit, MO (19 miles from Shawnee, KS)
- 10 days ago
It starts with our culture... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say...
- Leawood, KS (5 miles from Shawnee, KS)
- 10 days ago
- Leawood, KS (5 miles from Shawnee, KS)
- 10 days ago
The Opportunity We're seeking a dynamic Relationship Banker I to join our Retail Banking team....
Client Service Manager Trainee - Achieve July 2025
- Kansas City, MO (7 miles from Shawnee, KS)
- 16 days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 16 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Kansas City, MO (7 miles from Shawnee, KS)
- 45+ days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 45+ days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Sr. Client Service Manager - PAACCTMGT-Q2-R1
- Kansas City, MO (7 miles from Shawnee, KS)
- 45+ days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 45+ days ago
SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries. Why You Will Love It Here!...
- Kansas City, KS (7 miles from Shawnee, KS)
- 60+ days ago
- Kansas City, KS (7 miles from Shawnee, KS)
- 60+ days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Demographic Data for Shawnee, KS
Moving to Shawnee, KS? Find some basic demographic data about Shawnee, KS below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Shawnee, KS
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Shawnee, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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