Customer Service Manager Jobs in Johnston, IA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager Trainee - Achieve July 2025
- West Des Moines, IA (16 miles from Johnston, IA)
- 30+ days ago
- West Des Moines, IA (16 miles from Johnston, IA)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker I - Traveler
- Des Moines, IA (9 miles from Johnston, IA)
- 1 day ago
- Des Moines, IA (9 miles from Johnston, IA)
- 1 day ago
requests and other transactions accurately and timely Processes loan applications accurately and timely Identifies customer needs and provides information on products and services that meet those needs Cross-sells...
Relationship Banker II ( Urbandale Branch)
- Des Moines, IA (9 miles from Johnston, IA)
- 10 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Des Moines, IA (9 miles from Johnston, IA)
- 16 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 16 days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
/19327/0e635c5b-efde-4626-8ad0-a38b083d334d.jpg&z=8&s=BNK&ih_t=5%2F1%2F2025+11%3A56%3A30+AM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-review&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
- Des Moines, IA (9 miles from Johnston, IA)
- 17 days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 17 days ago
requests and other transactions accurately and timely Processes loan applications accurately and timely Identifies customer needs and provides information on products and services that meet those needs Cross-sells...
Relationship Banker I - BT Altoona
- Altoona, IA (13 miles from Johnston, IA)
- 24 days ago
- Altoona, IA (13 miles from Johnston, IA)
- 24 days ago
requests and other transactions accurately and timely Processes loan applications accurately and timely Identifies customer needs and provides information on products and services that meet those needs Cross-sells...
Client Service Manager - Water/Wastewater
- Des Moines, IA (9 miles from Johnston, IA)
- 45+ days ago
- Des Moines, IA (9 miles from Johnston, IA)
- 45+ days ago
Job Title - Client Service Manager / Project Manager Location - Chicago, IL | Denver, CO (Centennial) |Des Moines, IA | Minneapolis, MN Job Type - Hybrid ABOUT STANLEY CONSULTANTS Improving Lives...
Demographic Data for Johnston, IA
Moving to Johnston, IA? Find some basic demographic data about Johnston, IA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Johnston, IA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Johnston, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Client Services
- Customer Retention
- Cash Handling
- Notary Public
- Resolution
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »