Customer Service Manager Jobs in Indianola, IA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Iowa-South Dakota Market - Des Moines, IA
- Des Moines, IA (20 miles from Indianola, IA)
- 9 days ago
- Des Moines, IA (20 miles from Indianola, IA)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- West Des Moines, IA (15 miles from Indianola, IA)
- 27 days ago
- West Des Moines, IA (15 miles from Indianola, IA)
- 27 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
ESOP - Client Service Manager 2
- Des Moines, IA (20 miles from Indianola, IA)
- 29 days ago
- Des Moines, IA (20 miles from Indianola, IA)
- 29 days ago
What You'll Do As an ESOP Client Service Manager 2 on our Employee Stock Ownership Plan (ESOP) Administration team, you’ll establish and maintain effective relationships with ESOP clients to...
Remote WorkRelationship Banker I - BT Windsor Heights
- Des Moines, IA (20 miles from Indianola, IA)
- 30+ days ago
- Des Moines, IA (20 miles from Indianola, IA)
- 30+ days ago
preferred Minimum of one year of banking experience in a customer contact position with emphasis on sales of products and services required Minimum one year of cash handling experience required Previous lending...
Relationship Banker I - BT Army Post
- Des Moines, IA (20 miles from Indianola, IA)
- 45+ days ago
- Des Moines, IA (20 miles from Indianola, IA)
- 45+ days ago
preferred Minimum of one year of banking experience in a customer contact position with emphasis on sales of products and services required Minimum one year of cash handling experience required Previous lending...
Demographic Data for Indianola, IA
Moving to Indianola, IA? Find some basic demographic data about Indianola, IA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Indianola, IA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Indianola, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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