Customer Service Manager Jobs in Skokie, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Oak Park, IL
- River Forest, IL (11 miles from Skokie, IL)
- 4 hours ago
- River Forest, IL (11 miles from Skokie, IL)
- 4 hours ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker (Uptown) - Chicago, IL
- Cicero, IL (13 miles from Skokie, IL)
- 15 hours ago
- Cicero, IL (13 miles from Skokie, IL)
- 15 hours ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
- Waukegan, IL (23 miles from Skokie, IL)
- 45+ days ago
- Waukegan, IL (23 miles from Skokie, IL)
- 45+ days ago
Application Deadline: 07/30/2025 Address: 3113 N Lewis Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Chicago, IL (9 miles from Skokie, IL)
- 23 days ago
- Chicago, IL (9 miles from Skokie, IL)
- 23 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (15 miles from Skokie, IL)
- 45+ days ago
- Rolling Meadows, IL (15 miles from Skokie, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (15 miles from Skokie, IL)
- 60+ days ago
- Rolling Meadows, IL (15 miles from Skokie, IL)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Personal Lines Client Service Manager
- Hinsdale, IL (19 miles from Skokie, IL)
- 60+ days ago
- Hinsdale, IL (19 miles from Skokie, IL)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker-Chicago Northeast Suburbs-Waukegan, IL
- Waukegan, IL (23 miles from Skokie, IL)
- 7 hours ago
- Waukegan, IL (23 miles from Skokie, IL)
- 7 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Northbrook, IL (8 miles from Skokie, IL)
- 7 hours ago
- Northbrook, IL (8 miles from Skokie, IL)
- 7 hours ago
Application Deadline: 08/30/2025 Address: 3063 Dundee Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Elmhurst, IL (15 miles from Skokie, IL)
- 2 days ago
- Elmhurst, IL (15 miles from Skokie, IL)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker (Elmhurst)
- Lombard, IL (18 miles from Skokie, IL)
- 3 days ago
- Lombard, IL (18 miles from Skokie, IL)
- 3 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker (Elmhurst)
- Elmhurst, IL (15 miles from Skokie, IL)
- 3 days ago
- Elmhurst, IL (15 miles from Skokie, IL)
- 3 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
- Oak Lawn, IL (22 miles from Skokie, IL)
- 4 days ago
- Oak Lawn, IL (22 miles from Skokie, IL)
- 4 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
- Downers Grove, IL (22 miles from Skokie, IL)
- 4 days ago
- Downers Grove, IL (22 miles from Skokie, IL)
- 4 days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
Relationship Banker (North Shore) - Winnetka, IL
- Golf, IL (3 miles from Skokie, IL)
- 4 days ago
- Golf, IL (3 miles from Skokie, IL)
- 4 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Demographic Data for Skokie, IL
Moving to Skokie, IL? Find some basic demographic data about Skokie, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Skokie, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Skokie, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »