Customer Service Manager Jobs in Schaumburg, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Clarendon Hills, IL
- Clarendon Hills, IL (17 miles from Schaumburg, IL)
- 13 days ago
- Clarendon Hills, IL (17 miles from Schaumburg, IL)
- 13 days ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
Relationship Banker (North Shore) - Winnetka, IL
- Cicero, IL (21 miles from Schaumburg, IL)
- 7 hours ago
- Cicero, IL (21 miles from Schaumburg, IL)
- 7 hours ago
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated...
- Hinsdale, IL (17 miles from Schaumburg, IL)
- 60+ days ago
- Hinsdale, IL (17 miles from Schaumburg, IL)
- 60+ days ago
Lincoln Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Chicago, IL (23 miles from Schaumburg, IL)
- 2 days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 2 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Manager - Aviation and Aerospace
- Saint Charles, IL (12 miles from Schaumburg, IL)
- 4 days ago
- Saint Charles, IL (12 miles from Schaumburg, IL)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Small Business - Client Service Manager
- Rolling Meadows, IL (4 miles from Schaumburg, IL)
- 10 days ago
- Rolling Meadows, IL (4 miles from Schaumburg, IL)
- 10 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (4 miles from Schaumburg, IL)
- 21 days ago
- Rolling Meadows, IL (4 miles from Schaumburg, IL)
- 21 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Chicago, IL (23 miles from Schaumburg, IL)
- 30+ days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (4 miles from Schaumburg, IL)
- 30+ days ago
- Rolling Meadows, IL (4 miles from Schaumburg, IL)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Personal Lines Client Service Manager
- Hinsdale, IL (17 miles from Schaumburg, IL)
- 45+ days ago
- Hinsdale, IL (17 miles from Schaumburg, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker Lincoln Park
- Chicago, IL (23 miles from Schaumburg, IL)
- 14 hours ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 14 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Chicago, IL (23 miles from Schaumburg, IL)
- 23 hours ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 23 hours ago
Are you a retirement professional who enjoys working directly with clients? Are you looking to join an exciting and innovative team revolutionizing the retirement space? The Aon Pooled Employer...
Remote WorkRelationship Banker (Darien) - IL - 251107
- Darien, IL (20 miles from Schaumburg, IL)
- 1 day ago
- Darien, IL (20 miles from Schaumburg, IL)
- 1 day ago
at Wintrust Financial Corporation in Darien, Illinois, United States Job Description Wintrust provides community and commercial banking, specialty finance and wealth management services through...
Relationship Banker - Chicago OHare Market - Schaumburg, IL
- Schaumburg, IL
- 2 days ago
- Schaumburg, IL
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (Ogden Commons) - Chicago, IL - 251100
- Chicago, IL (23 miles from Schaumburg, IL)
- 2 days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 2 days ago
at Wintrust Financial Corporation in Chicago, Illinois, United States Job Description Wintrust provides community and commercial banking, specialty finance and wealth management services through...
Demographic Data for Schaumburg, IL
Moving to Schaumburg, IL? Find some basic demographic data about Schaumburg, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Schaumburg, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Schaumburg, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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